Established in 1993 as the first of its kind, with a portfolio of only 10 iconic member properties, Design Hotels ™ today represents
and markets a hand - selected collection of privately owned
and operated hotels — each a wholly unique creative expression — in hundreds of destinations around the globe, from world
capitals and exclusive mountaintops to hidden beaches, off - the - beaten - path escapes,
and beyond.
•
Establishes protocol for IT Services that comply with PACCAR Corporate strategy
and ITD • Executes
operating goals for Division IT strategies • Manages 5 person help desk team • Manages 8 person dealer - facing help desk team • Manages 7 person global client operation team • Develops
and oversees annual $ 7M
operating budget • Develops
and oversees annual $ 2M to $ 7M
capital budget • Interviews, hires
and trains incoming technical staff IT Director, September 2005 — December 2012 GroupHealth — Tukwila, Washington
Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response
and diligent analysis of claims, with extensive experience in both commercial
and personal lines Provide relevant administration
and direction to multi-million dollar staff budgets, quality control, fraud investigations,
and complex claims reviews, earning denial authority over high - level claims cases Identify
and develop talent among team members with focused training efforts, performance reporting
and analyses,
and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight
and guidance regarding effective service strategies
and techniques, loss liability monitoring,
and claim litigation assistance Develop
and implement the marketing
and sales efforts of customer service team while tracking progress versus
established internal
and external benchmarks, providing disciplinary actions when necessary Construct customer service
and claims team through effective staff hiring to aid in efficient operations
and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning
and capital budgeting based on improving
operating efficiency
and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs
and policies,
and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client
and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude
and professionalism