Sentences with phrase «evaluate staff productivity»

• Monitor, track and evaluate staff productivity and performance and provide appropriate critique and feedback to improve performance.

Not exact matches

• Continuously monitored call center performance and ensured policies and procedures were met, set goals, standards and benchmarks that evaluated individual employees and customer satisfactions associated ratings • Motivated staff through formal / informal coaching, training initiatives, incentive programs, career development opportunities and productivity channels.

Sears Holding Corporation, Chicago • IL 2009 — 2010 Kmart Hardlines Manager, Costa Mesa • CA 3/2010 — 10/2010 Trained, motivated, evaluated and, mentored staff to improve individual sales productivity and morale.

• Evaluated organizational performance, identified areas for improvement, streamlined procedures, and improved overall efficiency, productivity, customer service standards, and staff morale and retention

Successfully trained and evaluated customer service representatives, and strategically maintained fully automated office system that resulted in increased staff productivity and department morale.

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

¥ Evaluated productivity and performance of staff.