My publicist at Smith Publicity
exceeded our expectations in terms of results — both in terms of the
quality and the
quantity of coverage she generated.
FEDERATED FINANCIAL Bridgeton, MO Executive Collections Manager (January 2003 to January 2006) • Drove a team up to 13 account representatives to properly assist various customer needs while ensuring their individual monthly goals were
exceeded by a minimum of 3 % through extensive training
and development • Monitored daily attendance
and productivity of account representatives to ensure
quantity and quality of work was met • Consistently surpassed performance
and coaching goals set by upper management • Handled
and responded to all escalated customer inquiries in a prompt, professional
and courteous manner in compliance with all of Federated policies
and procedures • Created multiple monthly team incentive programs based on goals set by division directors • Managed 3 assistant team leads
Our #thinkbait principle, prioritizing
quality over
quantity, commits us to producing content that
exceeds industry standards, does no harm
and helps increase user
quality of life.