ContractXchange (Canada & US) 11/2006 — Present Research Assistant • Received and processed service - based calls for Fortune 500 companies in Canada, earning a promotion from Rank 3 to Rank 1 in less than four months • Utilized clerical skills including spreadsheet management, data entry, and daily activity update submissions, as well as apply an exceptional attitude to provide
excellent customer service as a contractual worker • Interacted with customers
via e-mail, telephone, and live support from websites • Relayed requested and important information specific to credit cards while providing resolution for critical customer issues • Promote and cross-sold to increase company revenue, drawing upon a strong
comfort level with technology