Skill Highlights Integrated Pest Management Environmental and Personal Protection Site Inspection and Pest Identification
Residential and Commercial Treatment Customer Service Sales and Account Development Professional Experience Pest Control Technician 7/1/2013 — Current Pest Control Experts — Los Angeles, CA Deliver pest management services to commercial and residential customers by performing applications and inspections, and providing exceptional custom
Residential and Commercial Treatment Customer Service
Sales and Account Development Professional Experience Pest Control Technician 7/1/2013 — Current Pest Control Experts — Los Angeles, CA Deliver pest management services to commercial and
residential customers by performing applications and inspections, and providing exceptional custom
residential customers by performing applications and inspections, and providing
exceptional customer service.
Professional Duties & Responsibilities Directed professional installation of advanced
residential and commercial satellite television and internet Oversaw, trained, and reviewed customer service,
sales, and installation staff ensuring effective operations Directly responsible for approximately 50 technicians at 5 offices throughout the region Designed and implemented training workshops for certification in Satellite Internet System installation Successfully reduced staff turnover while improving team skill sets and morale Responsible for multimillion dollar company inventory, tools, and vehicles Generated significant
sales through cold calling, networking, and other
sales tactics Consistently exceeded service goals through effective scheduling, routing, and relationship management Authored company
sales and service reports and presented to senior leadership Delivered
exceptional customer service resulting in client satisfaction, repeat business, and referrals Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Consistently promoted and awarded for excellence in
sales, customer service, and leadership
Ileana Rodriguez, CRS, e-pro, TRC, CDPE (Miami, FL) 1/2008 — 2/2009 Real Estate Executive Assistant • Perform administrative functions including phones, data entry, and scheduling • Prepare comparative market analyses regarding commercial and
residential real estate • Create and place listings on MLS, craigslist.org, trulia.com, and Re / Max's
sales system • Author brochures, flyers, and mailers of listings for use in
sales initiatives • Provide
exceptional customer service resulting in client satisfaction and referrals • Complete BPOs (Broker Price Opinions) for major lenders • Assist with REOs, short
sales, and foreclosures
Sales Representative — Duties & Responsibilities Experienced professional with expertise in sales, marketing, and customer service Responsible for marketing properties and company in an attractive and effective manner Consistently exceed sales goals of commercial and residential properties Utilize open houses, print and electronic advertising, and interpersonal skills to move properties Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Draw upon teaching background to reach clients of all backgrounds and personalities Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee bidding process, contract negotiation, and close of sale Build and strengthen relationships with partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Provide exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and posit
Sales Representative — Duties & Responsibilities Experienced professional with expertise in
sales, marketing, and customer service Responsible for marketing properties and company in an attractive and effective manner Consistently exceed sales goals of commercial and residential properties Utilize open houses, print and electronic advertising, and interpersonal skills to move properties Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Draw upon teaching background to reach clients of all backgrounds and personalities Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee bidding process, contract negotiation, and close of sale Build and strengthen relationships with partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Provide exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and posit
sales, marketing, and customer service Responsible for marketing properties and company in an attractive and effective manner Consistently exceed
sales goals of commercial and residential properties Utilize open houses, print and electronic advertising, and interpersonal skills to move properties Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Draw upon teaching background to reach clients of all backgrounds and personalities Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee bidding process, contract negotiation, and close of sale Build and strengthen relationships with partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Provide exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and posit
sales goals of commercial and
residential properties Utilize open houses, print and electronic advertising, and interpersonal skills to move properties Conduct research on prospective leads and existing clients to assist in developing
sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Draw upon teaching background to reach clients of all backgrounds and personalities Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee bidding process, contract negotiation, and close of sale Build and strengthen relationships with partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Provide exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and posit
sales strategies Craft effective
sales presentations and proposals, tailoring them to clients based on their specific needs and styles Draw upon teaching background to reach clients of all backgrounds and personalities Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee bidding process, contract negotiation, and close of sale Build and strengthen relationships with partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Provide exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and posit
sales presentations and proposals, tailoring them to clients based on their specific needs and styles Draw upon teaching background to reach clients of all backgrounds and personalities Maintain comprehensive records detailing pricings,
sales, activities reports, and other pertinent data Oversee bidding process, contract negotiation, and close of sale Build and strengthen relationships with partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Provide exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and posit
sales, activities reports, and other pertinent data Oversee bidding process, contract negotiation, and close of
sale Build and strengthen relationships with partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Provide
exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and positivity