That's why
Hug Your Haters is the first - ever customer service book for modern times — it's based on the realities
of customer
expectations TODAY, not one, five, or 20 years ago.
«Its naturally a time
of high stress and high
expectations,» says Carol J. Bruess, PhD, the director
of family studies at the University
of St. Thomas, in St. Paul, Minn., and coauthor
of What Happy Couples Do: Belly Button Fuzz & Bare - Chested
Hugs — The Loving Little Rituals
of Romance.