Sentences with phrase «experience in a call center environment»

Summary: Distinguished military veteran with extensive experience in call center environment, customer service, warehouse operat...

Customer service experience in a call center environment.

Create Resume Rodger Vance 100 Main Street, Cityplace, CA, 91019 [phone] [email protected] Career Overview IT Manager with 12 years experience in Call Center environments.

Customer service experience in a call center environment for technical troubleshooting or help desk support

0 - 1 years of experience in a call center environment or similar customer service experience preferred...

Related Skills • Over 6 years successful management experience in a call center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone system

Not exact matches

High School Diploma 2 - 5 Years Inside Sales or B2B Experience Strong Negotiation Skills Must be Confident & Team player Must Posses Excellent Written & Verbal Communication Strong Persuasion Ability Able To Meet Quotas & Goals Work Well in a Call Center Environment Salary: $ 13.50 / hour

MUST: Must have 1 solid years of medical office experience Must be comfortable working in a call center environment Must have strong medical terminology...

Over eight years experience working in a fast paced, multi-user call center environment.

My past work experience and educational success has shaped me into an employee with skills in customer service and support in call center and educational environments.

Must have good navigation skills and experience working in a call center environment.

Previous day spa, salon, retail, luxury, call center or reservation booking experience in a fast - paced service environment

Must have superb people skills, experience in a high volume field, and 3 + years» recruiting experience in a call center / class environment.

Preference for Candidates with experience working in a call centers or service operations environment

2 - 3 years of full time experience in a call center customer service environment...

An energetic customer service professional with solid experience providing diverse customer support in high volume call center environments.

has at least 6 months + years of experience in call - center environment?

Resume Text LESLIE ROBERTS 123 Street, City, ST, 12345 H: [phone] C: [phone] [email protected] PROFESSIONAL SUMMARY Call Center Agent with three years of experience in customer service within call center environments, seeking to take next career step with a respected organizatCall Center Agent with three years of experience in customer service within call center environments, seeking to take next career step with a respected organizCenter Agent with three years of experience in customer service within call center environments, seeking to take next career step with a respected organizatcall center environments, seeking to take next career step with a respected organizcenter environments, seeking to take next career step with a respected organization.

• Competent, communicative and exceptionally talented Call Center Agent with over 7 years of experience in handling both inbound and outbound calls in a call center environment looking for a position at The GraCall Center Agent with over 7 years of experience in handling both inbound and outbound calls in a call center environment looking for a position at The GCenter Agent with over 7 years of experience in handling both inbound and outbound calls in a call center environment looking for a position at The Gracall center environment looking for a position at The Gcenter environment looking for a position at The Grande.

Detail - oriented, customer - focused call center agent with experience in a wide variety of contact center environments.

A management or non-management position in a mail center, mailroom, or call center environment of a growth orientated or established reputable firm utilizing my development, implementation and review related experience to interact with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met.

Highly motivated individual with over 14 years experience in all aspects of Customer Service, Call Center environments and the Health Care industry.

I have many years of experience in a Technical Call center environment with both small and large corporations.

Mortgage Banking Professional with 14 years of experience leading operations of up to 14 employees in both retail banking and call center environments.

Motivated, personable business professional with director level call center operations management experience and a successful track record in a customer service and revenue generating environment.

To continue a management career in a stable, professional, diverse environment for a leading corporation, which provides opportunities for career growth, utilizing my sales and service expertise, call center experience, coaching and leadership ability.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

I wish to continue my career as a seasoned «hands - on» Manager and Team Leader with 16 plus years of knowledge / experience in a diverse Call Center environments with exceptional customer service and communication skills.

Professional Customer Service and Call Center Manager with 24 years of experience in fast - paced customer service and call center environmeCall Center Manager with 24 years of experience in fast - paced customer service and call center environCenter Manager with 24 years of experience in fast - paced customer service and call center environmecall center environcenter environments.

CAREER SUMMARY Over 15 years of project management and technical support experience in telecommunications systems and call center environments, developing technical tools and delivering technical support to system users.

QUALIFICATIONS * 3 years of experience providing customer support in busy call center environments for public utility and insurance industry employers.

Polished, professional Customer Service Rep offering, 15 years of experience providing customer support in busy call center environments for public communication and collection industry employers, an unwavering commitment to customer service, with the ability to build productive relationships.

Professional Summary Over 15 years of managerial experience in call centers and retail environment.

To obtain a position fully utilizing my work experience, skills, and education in a customer service work environment / Call Center.

I have extensive management experience in driving results and productivity in a call center environment and I am an expert in resolving customer inquiries / complaints to the highest level of customer satisfaction.

• Dedicated professional with experience in fast — paced, call center environments managing high volume inbound / outbound calls, addressing costumer request, preparing and maintaining confidential data.

Experienced professional in sales and customer service in such environments as call center and store level.

Seasoned Call Center Operations and Sales Operations Management Executive with 18 + years leadership experience ♦ Efficiency specialist, implementing best practices, achieving SLAs, and improving KPIs ♦ Skilled technology analyst, implementing leading - edge solutions ♦ Articulate communicator who works well with individuals on all levels ♦ Competitive professional who thrives in a high - expectation, high - stress environment ♦ C...

* Acknowledged for working well under pressure, balancing multiple projects, and capably assisting others in a team environment, call center experience.

Results - driven Customer Services Representative with proven ability to establish rapport with clients.Excellent communicator with 4 + years experience working in a demanding inbound and outbound call center environment.

Management professional with over 10 years in a call center environment with extensive project management experience.

Experienced in both call - center or telecommuting environments; and in warehouse or corporate locales.

My work experience consists of Data Entry Clerk / File Clerk for an Insurance company, Customer Service Representative in a Call Center environment making reservations and Daycare Teacher.

Experienced call center customer service team manager and quality analyst with 16 + years experience in the financial services industry (charge / credit card and banking) as well as a combined 20 + years in a call center environment.

PROFESSIONAL SUMMARY 10 years of experience providing customer support in busy call center environment for public utility insurance sales and many other call center Industries.

Dedicated customer service manager with 15 + years of experience in «thinking outside the box» in a Call Center environment.

Experienced with analyzing initial transfer credit and course work * Advised potential and current students in both undergraduate and graduate degree programs with respect to academics in a call center environment * Partnered with internal and external resources for students regarding various degree programs via telephone, email and in person * Subject Matter Expert (SME) for Business, Criminal Justice, Information Technolo...

• Over 20 years experience managing priorities and analyzing trends in a call center environment • Excellent communication and writing skills • Exceptional at developing relationships and networking • Adept at managing multiple projects in fast - paced environment • Skilled at adapting to changing situations

Senior Management in a Customer Care / Call Center environment allowing for a parlay of 25 years of successfully demonstrated Leadership, Customer Relations and Operational Management experience.

Experienced and knowledgeable Tech - Support Professional in a Call Center environment seeking to contribute training and acquired skills within a Tier one Technical Support role.