Sentences with phrase «experience increased customer loyalty»

Not exact matches

The author David Betts, a principal at Deloitte Consulting LLP, concluded saying, «Improving the patient experience can help a hospital improve its financial performance by strengthening customer loyalty, building reputation and brand and boosting utilization of hospital services through increased referrals to family and friends.»

Social technology gives customers the opportunity to interact with your brand and share their experiences with others, increasing exposure and setting the stage for higher customer satisfaction and loyalty.

One way to increase both the customer experience and customer loyalty is to make sure management engages with every customer.

Loyalty programs specifically identify a company's best customers, to target them with enhanced experiences designed to increase repeat visits and drive incremental spend.

At ModernCX, we held a live tweetchat to ask top customer experience influencers and thought leaders how to win customers and increase brand loyalty.

With faster checkout, increased loyalty and customer engagement, MyCheck turns a clinical payment process into a dynamic experience for the guest, providing tools to understand customers better and interact with them in more meaningful ways.

Ensuring Success Creating a retail experience that encourages loyalty is serious business that can help you grow your customer base, increase sales and improve profitability.

Airlines that understand customer experiences are better positioned to develop targeted initiatives that can increase overall customer satisfaction, brand loyalty, and advocacy, as well as maximize sales.

«The OpenKey app eases the entire travel process for guests and employees alike by offering a simple and secure mobile key experience that increases customer loyalty and staff efficiency.»

The top two customer experience priorities for retailers, according to the BRP study, are to «optimize the customer experience» and to «increase customer loyalty.»

An interactive voice experience can also foster a sense of intimacy, also increasing customer loyalty.

For example: Skill - Customer Service Experience Bullet Point - Delivered satisfactory customer service resulting in a 5 % increase in the sale of loyalty cards over a six monthCustomer Service Experience Bullet Point - Delivered satisfactory customer service resulting in a 5 % increase in the sale of loyalty cards over a six monthcustomer service resulting in a 5 % increase in the sale of loyalty cards over a six month period.

Fast food managers oversee operations, finances, employees, food quality, and customer service to ensure top - notch customer experiences at restaurant franchises, resulting in increases in loyalty, profits, and overall business growth.

PROFESSIONAL EXPERIENCE Verizon Wireless, Houston • TX 2008 — Present Customer Service Representative, Senior / Retail Sales Representative Provide uncompromising customer service and support and strive to increase market share through exemplary service and support for billing, equipment and service and consistently attaining positive customer - centric problem resolution initiatives that increase business, referrals and continued customer Customer Service Representative, Senior / Retail Sales Representative Provide uncompromising customer service and support and strive to increase market share through exemplary service and support for billing, equipment and service and consistently attaining positive customer - centric problem resolution initiatives that increase business, referrals and continued customer customer service and support and strive to increase market share through exemplary service and support for billing, equipment and service and consistently attaining positive customer - centric problem resolution initiatives that increase business, referrals and continued customer customer - centric problem resolution initiatives that increase business, referrals and continued customer customer loyalty.

Randolph McNair 177 Old Rose Street Trenton, New Jersey 08618 [phone] [email protected] OBJECTIVE To obtain a position as a Customer Service Representative QUALIFICATION SUMMARY I have over 5 years of customer service experience resolving challenges and increasing customer Customer Service Representative QUALIFICATION SUMMARY I have over 5 years of customer service experience resolving challenges and increasing customer customer service experience resolving challenges and increasing customer customer loyalty.

Procurement and Supply Chain professional looking to further engage and expand my experiences and accomplishments in a Senior Management position, encompassing Sales, Operations Planning, Marketing, Customer Loyalty, Inventory Control, Procurement and Overall Supply Chain that will ultimately drive increased profitability.

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for multiple hotels and resorts Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw customer service personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed

Resort Manager — Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for multiple hotels and resorts Increased Guest Services scores by 21 % and Guest Loyalty Program enrollment by 138 % Consistently ranked as one of the top 50 sales agents throughout the United States Oversaw human resources, accounting, marketing, special events, and sales efforts Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintained profit / loss statements, and ensured overall financial health Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee recognition and development programs building staff dedication, skill sets, and value Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, vendor, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed

• Raise marketing ROI thanks to better targeting, better product solution, customer experience and word - of - mouth • Gain insights to explore new market segments and improve marketing effectiveness • Identify new business opportunities and improve cross / up - sell abilities through increasing contact with existing and potential customers • Increase customer loyalty by promoting transparent dialogue and improving employee / customer interaction efficiency • Decrease customer service costs through self - helping communities