As
an experienced pet store owner or manager, your service attitude is likely something you don't even have to think about.
Not exact matches
As the
owners of dogs, cats, fish and a horse, the Sheehans craved a better shopping
experience than what was available from the specialty
pet stores and big - box outlets in their area, so they decided to take matters into their own hands.
Although it might seem like an impossible task, a
pet store can survive and even thrive in today's world by making their
store a fantastic
experience for both
pets and their
owners.
Shopping
Experience • Millennial
pet owners lack trust in
store staff expertise.
Bentley's
Pet Stuff has
experienced phenomenal growth over the past several years, expanding from 15 to more than 120
stores in just two years without losing its dedication to providing only the best - quality products for
pets and highest level of service to
pet owners.
A couple of weeks ago, a colleague forwarded me a link to this web article on petMD, which details the disturbing
experience of a dog
owner who went into his local
pet store for some advice on how to relieve his four - legged friend's chronic itching.
Although supply
stores don't have the
experience factor that a
store with livestock can offer, they can bring people in by offering special events, classes, services and so on that the
pet owner can use and enjoy with their favorite companion.
The second is that the
experience of shopping in a Mud Bay
store contributes to the happiness of the
pet owners, and the third is that the company operates in a way that he — and all of Mud Bay's 320 employees — are proud of.
A
pet owner and a small
pet store owner sent the bag of Eagle Pack dog food to Expertox after her dogs
experienced symptoms when eating Eagle Pack, and she also received complaints from customers using Eagle Pack.
The ASPCA commissioned a poll * in 2012 which revealed that
pet owners who adopted their dogs from shelters are more likely to be happy with their
experience than those
owners who purchased their dogs from
pet stores.
When in need of information about one's
pet,
owners rely on several sources including their veterinarian,
pet -
store personnel and their own past
experience.
It was something of a humbling
experience, and one that served to once again highlight in my mind the important role that independent
pet stores play in keeping
pets — and their
owners — happy and healthy.
«Coupled with in -
store expert advice and customer service, a positive customer
experience typically leads
owners to spend more on their
pets and buy higher ticket items like furniture,» says Savitt.
But the
experience that
pet owners will find at Mud Bay goes well beyond the physical features of the
stores.
When husband - and - wife team Janene Zakrajsek and Rob Gaudio opened their first
pet specialty
store, Pussy & Pooch (yes, the name has raised some eyebrows), in the historic core of downtown Los Angeles in December 2007, they knew they wanted to create an out - of - the - ordinary
experience for
pets and
pet owners.
Marni Lewis,
owner of The Green K9, also understands the important role that delivering a great customer
experience plays in building a successful business and says that her
store's focus on
pet - related services plays a huge role in this area.
However, there is one more thing every
pet store owner and operator should do over the next couple of weeks that is sure to make your
experience at Global
Pet Expo even more exciting: nominate your business for a Retailer Excellence Award.
Searching for
pet food that is healthful, flavorful and free of unnecessary ingredients can be a daunting
experience for
pet owners when faced with the seemingly unlimited options that fill
pet specialty
stores.
However, whether or not the register rings every time a family ambles through a
pet store's menagerie on a Saturday afternoon, each of these
experiences is potentially breeding a new generation of
pet owners, and thus customers for that
pet store.
Most
pet store owners suggest asking for references so that an applicant's past work
experience can be checked.
This will not only prevent new
pets from
experiencing digestive upset from a change of diet, it will encourage the new ferret
owner to return to the
store to buy the same food.