Not exact matches
All organisations need to evolve, and there have been no senior
external appointments on the management or
coaching staff for over a decade.
It was here that Language Magnet was born as the school embraced, not an
external provider to «do the job for them», but instead, a radical
coaching approach that completely transformed the teaching
staff's ability and confidence to deliver MFL for themselves.
«A range of effective
external support has been provided by the sponsors, including reorganising staffing,
staff training, leadership
coaching and visits to outstanding providers.
Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and
external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and
external client inbound service requests in a timely and effective manner • Provide
staff performance feedback and implement new operational strategies to enhance quality and productivity •
Coach and develop employees» skills through weekly
coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues