If you've got a book that has a high velocity of sales and
an extremely high customer satisfaction rating, they'll help promote your book, and that can be a great thing.
Professional Duties & Responsibilities Responsible for company
customer service departments across multiple fields Hired, trained, directed, and reviewed
customer service representatives Directed call center ensuring professional and efficient operations Increased company efficacy through the establishment of best practices Ensured professional and timely response to
customer service inquiries Maintained
extremely high client
satisfaction rate resulting in repeat business Authored and presented
customer service, finance, and personnel reports for senior leadership Tracked daily, weekly, and periodic
customer service interactions Handled financial transactions including credit card payments, declines, and collections Resolved shipping, warranty, and product operation inquiries Oversaw the creation, update, and maintenance of client information database Maintained working knowledge of company products and services to best assist clients Built long - term relationships with employers, piers, clients, and industry leaders Assisted various company departments with special projects as needed Fostered an atmosphere of respect and dedication to company goals Performed all duties in a professional, positive, and timely manner