• Reached self sales goal by a 100 % by exercising up - selling activities • Resolved a conflict between
an extremely irate customer and a fellow team member by offering the customer a free meal on his next visit
RELEVANT ACCOMPLISHMENTS • Demonstrated excellent customer service acumen by calming down
an extremely irate customer and ending up in up - selling a complementary product • Trained a group of team members to perform behind the counter customer services at K - Mart
SELECTED ACCOMPLISHMENTS • Handled
extremely irate customers with complaints regarding the store's stock by providing special discounts and offers • Incorporated a highly complex receipts system into the existing system effectively