In today's online world word - of - mouth spreads a lot
farther than a customer's friends.
If you want to see the future of shopping, look no
further than your customers» smartphones.
Not exact matches
The disclosures signal that the bank's problematic sales practices go
further than investors and analysts had expected after Wells Fargo reached a settlement with regulators in September over unauthorized
customer accounts.
A bigger sample
than Desjardins» current roster of 40,000
customers would also be needed for telematics to provide a reasonable amount of data though, and so
far, consumer concerns about UBI devices are still riding high.
There's nothing worse
than further frustrating an already frustrated
customer, so being easily accessible and responding to complaints quickly is very important for maintaining loyalty and credibility.
Although he declines to offer specifics, Gunn claims the store, which opened last summer and had no fewer
than 400 screens arrayed around the floor, has «
far exceeded [his] expectations» in terms of sales and
customer feedback.
Look no
further than Best Buy, which used
customer feedback to improve its in - store experience.
But the experience can go
further than this: Make the survey social with links to Facebook, Twitter, Google + and other social media sites so that
customers can spread the word about entering your promotions.
And, on the flip side, if you know you are materially better
than your competitors in certain areas the
customer desires, answer questions with answers you know will
far outshine those of your competitors.
Look no
further than Trip Advisor and Yelp reviews, where
customers vent and complain about bad experiences.
Look no
further than TD for an example of how to build rock solid
customer loyalty ---- an increasingly important trait in a market promised to be overhauled by tech startups.
It's
far easier and less expensive to sell to existing
customers than to acquire new ones, Herjavec added, so maintaining a robust
customer mailing list is a good way to increase your revenue at a low cost.
With a library of more
than 2.2 million e-books, with five million
customers in 100 countries so
far, the Toronto - based e-book retailer has shown potential to build itself into Amazon's chief global rival for digital reading, concentrating on markets like Europe where the American company isn't as strong.
Finally, and this is perhaps the most noteworthy point, I'm certain they would all agree that business and entrepreneurial success is based primarily on developing products and services that are
far better at meeting critical
customer needs
than the competition.
If your business has a better «onboarding» process
than your competitors, I guarantee you will have
far greater word of mouth (and word of mouse) and just as importantly, you will build much stronger relationships with these new
customers that will reduce the chances of losing them way too soon in the business relationship.
The banks, he reckons, are likely to gravitate to LendingTree because it can generate the highly targeted
customers they need
far more cheaply
than serving them through branches and running their own ads on Google.
It's
far better to compete on quality, ingenuity and
customer service
than to position yourself as your industry's low - cost provider.
I believe very strongly that any business that is extremely good at following up on quotes is going to get
far more
than their share of new
customers.
Look no
further than the problems Uber and Lyft have had with some of their drivers, who undergo only a cursory background check before they start driving
customers.
Starship's robot is a
far more practical delivery creature
than Fudgems, the giant brownie that used to terrorize
customers in Domino's commercials by covering them with chocolate fudge.
Others said that because mining bitcoin gradually becomes more difficult over time, Kodak KashMiner
customers may see
far smaller returns
than they anticipated.
Sprint (s) and T - Mobile (tmus) still have
far fewer
customers than Verizon and somewhat less broad wireless coverage, though they are closing that gap.
It's the sort of rapid gearshift that few companies ever experience, much less master: over the course of about five years, FouFou Dog (FFD), a Markham, Ont. - based dog apparel firm, has seen its revenue grow by more
than 800 % — a steep growth trajectory matched by the company's shift from providing very specialized boutique goods, like jewelry and booties for small dogs, and to a
far wider range of products suitable for mass merchandisers and large offshore
customers.
Now comes a McKinsey & Co. survey stating that email is a
far more effective way to acquire
customers than all that tweeting and posting and «liking» you're doing on social media — nearly 40 times more
than Facebook and Twitter combined.
Starbucks» technology took
far less time, but in January the chain said mobile orders poured in faster
than they could be processed, creating backlogs that drove away time - crunched walk - in
customers.
As I continued, I realized that I needed to look even
further out
than this; I needed to understand how I will reach my
customers to scale my business, and to incorporate that understanding in the product definition itself.»
One
customer telling a group of girlfriends how much she loved a SoulCycle class is
far more valuable
than any advertising money can buy.
«So
far this year, we have converted more
than 7,000 temporary employees in the U.S. into full - time, regular roles and we're looking forward to converting thousands more after this holiday season,» said Dave Clark, Amazon's vice president of worldwide operations and
customer service, in a statement.
The web offers a ton of tools and services to help you do business, connect with your
customers, and provide
far more
than you can with a limited staff and budget.
The company figures it has so
far helped
customers save more
than $ 6.1 billion, by identifying contracts that should be renegotiated and by consolidating expense data across locations and departments.
The company has also added more
than 30,000 new
customers in its DSS division so
far this year, 42 % above the average growth rate, which will give revenue a boost.
If we ask a
customer to take one big leap of faith and complete an action, they are
far less likely to be persuaded
than if we'd started small.
The four critical factors are: (a) businesses with recurring revenue bases — like a renewable subscription — are
far better
than ones dependent on constantly securing new
customers; renewals are much easier and less expensive to secure
than new sales; (b)
customer retention is absolutely critical — all
customers are very costly to acquire and very easy to lose in a world of almost infinite choices; (c) businesses based on products that require constant replacement or renewal (the «razor blade» model) are much more attractive
than durable goods businesses (like selling refrigerators) where the products have very long repurchase or replacement life cycles and where the market could even fairly quickly reach saturation points; and (d) businesses that offer products or services that had a predictably high rate of obsolescence were much more attractive
than those where the products had long, useful lives.
With countless choices, unlimited information and peer reviews,
customers are
far more fickle
than generations past and more likely to leave a brand just because a friend recommends something else.
So
far SolarCity has installed systems for more
than 140,000
customers (it's No. 2 in commercial installations), and its sales, which doubled in the latest quarter from the year before, are on track to hit $ 250 million in 2014, according to Credit Suisse.
But getting too
far ahead of your skis, spending more
than you can afford shooting for levels of unnecessary precision, setting standards that make no sense and add no value to your offerings, or trying to address too broad a set of needs and
customers are formulas for expensive failures.
So
far, it claims that 40,000
customers have enrolled — more
than double what it had a year ago.
Near
customers, because gasoline is much more volatile
than crude oil; you don't want to transport it
far or in large quantities if you can avoid it.
TalkTalk says the amount of data potentially stolen is
far less
than the 4 million initially feared — just 157,000
customers have apparently been affected.
Their buyers are fickle and
far more fashion - forward
than the average
customer.
Binns said there was strong interest in the new aircraft, which are
far quieter and produce
far less carbon dioxide
than fixed - wing aircraft, but he declined to predict when the companies would be able to announce a launch
customer.
And it was stuck with paying its
customers far more return on their annuities
than its tattered investment portfolio, packed with toxic real estate securities, could earn.
So
far, about 7 percent of Step2's
customers have registered on the company's website with their Facebook IDs, and of those who have, more
than half of them have shared product reviews with their Facebook friends.
Of course it's up to the business to turn those newcomers into loyal
customers but getting people in the door is
far,
far more
than half the battle.
That's because selling products to your existing
customers is
far less risky
than «having to learn a new product and market at the same time,» McFarland says.
Dignity is in dispute with Beyond, a British comparison site, which last year claimed it was charging
customers far more
than the market rate.
But Canada's attempt to diversify its own base of foreign
customers (away from the U.S., that is, rather
than Europe) have been
far less successful.
In the case of Uber, by expanding the supply of drivers and offering a
far better experience, many more
customers decided to use taxi services rather
than other modes of transportation, expanding the marketplace and eventually spurring on both innovation and competition.
Street Smarts — getting out and understanding
customers is
far more important
than book smarts or computer research.
Many entrepreneurs intuitively know that some
customers are worth
far more to the business
than others.