One thing you can be sure
about, however, is that if you start receiving negative
feedback and ratings from your guests, it'll become harder for you as a host to generate bookings, as guests who are savvy using the Airbnb service will know to seek out
accommodations that have received better reviews and ratings from past guests.
If you request
feedback via an email survey following a visitor's stay
about the chocolates left in their
accommodation and you receive a response that the guest is lactose intolerant, consider replacing it with a non-dairy treat next time.