Sentences with phrase «first call resolution»

He / She will exceed member expectations by providing first call resolution with insight and product knowledge.

Ensure first call resolution of problems, handle calls effectively, explain and position products and processes, recognize sales opportunities and upgrade customers.

• Provided superior and knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution record.

Developed and managed continuous improvement strategies that increased first call resolution by 10 % quarterly, improving customer retention and expansion of new departments and emerging customer service, to assist in the technologies.

Must provide first call resolution for all customer inquiries.

• Excellent critical thinking and problem - solving abilities, leading to average personal first call resolution rates of around 85 %.

Taking ownership of issues at hand ensuring first call resolution for each customer interaction.

Will work with customers to provide first call resolution, provide solutions and advise, and provide product knowledge.

Achieved HDI - SCA (Support Center Analyst) technical certificate; improving First Call Resolution of tickets

Audit representative's calls, report their performance trends and identify coaching opportunities that assist in achieving first call resolution and improving customer's experience.

Coach and develop Team of sales reps to provide extraordinary customer service with first call resolution and the right package for every customer in an efficient manner

Achieved «Best in Quest» recognition for all corporate metrics including First Call Resolution, Average Speed of Answer, Call Quality, Capture Rate and Service Factor

Ensure first call resolution through problem solving, escalate customer dissatisfaction, recognize sale opportunities and upgrade customers.

Focused on first call resolution to maximize availability and improve customer satisfaction

KEY ACCOMPLISHMENTS • Installed and configured 48 PC systems for a client singlehandedly meeting a one week deadline • Replaced and repaired some microchip components for a client saving the hard disk from major data loss and replacement costs of up till $ 30K • Exceeded first call resolution targets by 100 % and earned employee of the year award in 2014

Customer Support 11/2014 to 07/2016 First Call Resolution Grants... members with general questions, technical support of their product, billing questions, data

Successful implementation creative strategies including the Tier 2 call - back team that improved first call resolution, average handle time, and customer satisfaction

Making sure that the new employees are able to maintain their AHT (Call time) and provide first call resolution

Utilizing trouble ticket system for tracking customer interactions and problem resolution, and followed up with customer to ensure first call resolution.

We measure time to answer, first call resolution, statistics, and total time to resolution while providing friendly, expert service.

Closely managed two outsourced call centers, showing steady improvement in service level, abandoned call rate, and first call resolution.

Consistently exceeded performance benchmarks in all areas (willingness to recommend, first call resolution, call backs, average call handle time, transfers, and digital first) by averaging over 109 % on monthly overall attainment.

Provided technical support and created solutions for difficult customer problems with 95 % first call resolution

Generated 25 % additional revenue by leading team to record best «First Call Resolution» percentage.

Consistently meet company mandated average handle time, dispatch rate, first call resolution and sales quotas.

Met or exceeded goals in regards to a Metric System including Calls Per Hour, First Call Resolution, Voice of the Customer Surveys and agent Transitional Sales

• Successfully developed staffing which improved help desk response time, reduced application processing routines, improved first call resolution and increased cross training and cross-utilization of IT staff.

Provided first call resolution: provider inquiries, members (authorization, claims, enrollment and benefit questions)

Possess sound judgment and decision - making skills gained from experience in managing quality of service, abandonment rate, average speed to answer, time service factor, first call resolution, and uptime; exemplary leadership in handling critical customer projects becoming an essential asset to the company.

Responsible for service level targets, first call resolution, customer satisfaction, and sales within two separate lines of marketing tactics.

Part - time opportunity handling customer service phone calls, providing first call resolution, handling customer complaints / issues, handling accounts payable, and customizing company programs and services to meet customer needs.

Works in a fast - paced call center environment engaging and educating members on solutions and advise, providing first call resolution, and providing product knowledge.

I currently work on the Member Services Non-Performance team to enhance our First call resolution as a Customer Service Representative 3.

Client - focused, results - driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high - caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development.

Tags for this Online Resume: Application Support, Call Center, First Call resolution, problem identification, problem solver, phone Technical Support