Take prospective
members on tours.Facilitate
needed updates to
member's accounts.Respond to
member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as
needed.Assist in maintaining the neatness and cleanliness
of the club.Qualifications / Requirements Customer service background preferred.Basic computer proficiency.A passion for
fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with
members and co-workers, exceeding the
member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Must be 18 years
of age or older.Physical Demands Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occassionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.
Take prospective
members on tours.Facilitate
needed updates to
member's accounts.Respond to
member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as
needed.Assist in maintaining the neatness and cleanliness
of the club.Qualifications / Requirements Customer service background preferred.Basic computer proficiency.A passion for
fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with
members and co-workers, exceeding the
member's expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma / GED equivalent required.Must be 18 years
of age or older.Physical Demands Continual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occassionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.
Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases
of strategic planning with other
members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment
of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform
needs - based and situational assessments
of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team
members with focused training efforts, targeted professional recruitment, continued supervision
of 40 staff, and the promotion
of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution
of all administrative, HR, and financial aspects
of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging
of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge
of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and
fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency