Sentences with phrase «follow hotel procedures»

Not exact matches

In addition to each hotel's specific terms and conditions, and ONYX Rewards's Reward Redemption Rules and the Program's Terms and Conditions, the following are terms and procedures for redeeming ONYX Rewards Award Nights.

Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100 % guest satisfaction.

Those interested in a Front Desk Night Auditor position should be able to showcase the following skills in their resumes: knowledge of hotel procedures, good numeracy skills, stamina, attention to details, integrity, and good communication abilities.

• Watch over the security personnel; ensure all hotel security procedures are followed.

Additional responsibilities include but are not limited to: * Ensure that DoubleTree guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed.

• Avert a sticky situation involving a potential robbery at the hotel, by recognizing signs of intrusion and alerting the security personnel on time • Reorganize bookkeeping process, making it 50 % more efficient than before by incorporating a dynamic calculation module • Greet guests as they arrive and inquire into their reservation status • Verify reservations and assist guests in filling out registration forms • Attend telephone calls to take reservations and provide information of vacant rooms and rates • Check guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that guests» luggage is delivered to their rooms and proper keys or key cards are issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and payable

InterContinental Hotel, New York, NY 5/2014 to Present Restaurant Hostess • Welcome patron as they enter the restaurants and ask if they have reservations • Verify reservations and make them comfortable in the waiting area until their tables are free • Lead customers to reserved tables and provide them with menus • Provide customers with information on special dishes and the chef's special of the day • Respond to questions asked regarding menu items, ingredients and preparation times • Take and repeat food and beverage orders to ensure accuracy • Relay orders to the kitchen area and instruct servers to serve water and beverages • Follow up on orders, ensure portion control and deliver orders to tables • Assist servers in serving food platters to customers • Ascertain that customers are served their orders accurately • Provide customers with bills and assist them through the payment procedure • Ascertain that tables are cleaned and serviced once customers have left • Keep record of supplies and condiments inventory

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

Administrative Technician III for Texas Department of Transportation: - Implement improved and time saving procedures; consistently reduce overhead costs, improve workflow and increase office efficiency - Create and maintain a database of public assistance complaints; assign an internal investigator to each case and follow - up once closed - Developed and monitor a calendar system using PowerPoint where accurate records of vacation / sick leave / comp time used and accrued are tracked month - to - month for comparison with monthly time sheets - Answer inquiries from the general public, vehicle storage facility operators, motor carriers, the trucking industry and other state / federal agencies regarding rules, laws and regulations governing the issuance of motor carrier credentials - Prepare correspondence (email and written) and review for completeness and correctness - Field calls and manage administration, resolve a wide - range of staff dilemmas and challenging situations on a daily basisPrincipal Administrative Assistant for Solar Turbines, Inc.: - Provided support to Directors, Department Managers, Project Managers and Project Engineers as well as international personnel - Maintained detailed calendars of appointment schedules for business meetings, conferences, domestic / international travel arrangements and special events - Expertly ran this fast - paced, large office encompassing office and structure maintenance, scheduling of machine / equipment service and repairs, and ordering and stocking office supplies; updated and maintained department web pages - Compiled, created and distributed financial reports and PowerPoint presentations - Edited and formatted technical documentation and maintained filing systems - Coordinated extensive domestic and international travel arrangements, including air, hotel, car and meeting locations - Planned departmental meetings, special events and office movesSenior Administrative Assistant for Solar Turbines, Inc.: - Supported Department Manager and Supervisors, Manufacturing Engineers and shop personnel - Tracked and monitored pending and confidential correspondence and financial information - Prepared apprenticeship packets for distribution; received applications, recorded data, and set - up and coordinated Differential Aptitude Tests; notified applicants of test results and set - up initial interviews - Coordinated special events; managed information systems and maintained web pages; oversee special projects - Resolved office obstacles, communication barriers and complicationsSenior Program Assistant for Solar Turbines, Inc.: - Photographed, downloaded and printed digital pictures of parts, processes and people involved in Rotor CAM area - Created and produced departmental newsletter; initiated Receiving Inspection Records Retention process (scanned records onto CD for easy and accessible retrieval and storage)- Set - up and coordinated meetings and special events; created slide show presentations and maintained web pagesPage 2

• Track record of carrying out cleaning and maintenance tasks by following set hotel procedures and protocols • Skilled in maintaining inventories and creating liaison with suppliers, with a view to ensuring consistence supplies • «Can do» attitude coupled with a friendly approach, aimed at providing the epitome of guest services

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities

Follows set procedures to provide personal, sincere guest services and ensures that guests are properly received and oriented with the hotel.