Sentences with phrase «for customer support department»

Designed product training manuals for Customer Support department to improve customer experience

Not exact matches

The FAQ approach is a common one I take when writing blog posts — after speaking with co-workers in departments like Sales, Support, and Consulting, I aggregate questions that leads and customers commonly ask and note them for future blog topics.
As an Internal Account Executive you will be responsible for: • Managing the day to day relationship directly with the customer (order processing, queries, enquires, phone calls, emails) • Ensuring clear and accurate communication, administration and coordination relating to the supply of corrugated packaging products • Ensuring each element of a customer service level agreement (SLA) is achieved or exceeded where a customer contract is in place • Scheduling and planning all orders in conjunction with other departmentsSupporting the sales team on project work and tenders • Solving problems and effectively prioritising a variety of queries
I'm not in any way, shape or form saying that we need or want to bend to what students want (even though for quite a few years food service departments were instructed by administration to see the student as a customer & please them, so as to be self supporting) but it is a fine line to walk.
Seeing as Knowledge Centered Support was initially developed for use in customer support, let's take a look at the results of research conducted by the Consortium for Service Innovation regarding the benefits of implementing Knowledge Centered Support in such deparSupport was initially developed for use in customer support, let's take a look at the results of research conducted by the Consortium for Service Innovation regarding the benefits of implementing Knowledge Centered Support in such deparsupport, let's take a look at the results of research conducted by the Consortium for Service Innovation regarding the benefits of implementing Knowledge Centered Support in such deparSupport in such departments:
Any other feedback, comments, requests for technical support, or other communications should be directed to our customer service department.
Apple iBooks Gives New Support Options for Digital Publishers — Many companies make you jump through a ton of hoops to reach their customer service department.
We set up a personal account page for you on our site where you can do several things — talk with your writer, contact our customer support department, track the progress being made on your paper, add any additional details you may have forgotten, receive your finished paper, approve it, and then download it for printing out or for uploading it to your course assignment dashboard at your school.
For this reason, we have a 24/7 customer support department, always manned by live people who are ready to serve our customers.
Wi - Fi (802.11 b / g) connectivity for expanded coverage, as well as faster Web browsing and file downloading Support for T - Mobile HotSpot @Home add - on plan Enabled for T - Mobile's myFaves SM so customers can stay in touch with those who matter most with quick, one - click access via instant message, e-mail, or by calling or texting their five favorite contacts from the home screen Popular instant messaging clients: AOL ®, Yahoo! ® Windows Live ®, Google ® and ICQ ® 2 - megapixel camera with 5x digital zoom, built - in flash, self - portrait mirror and full - screen viewfinder Advanced media player with search capabilities, full - screen video playback, stereo Bluetooth ® support (A2DP / AVRCP), 3.5 mm full - size stereo headset jack and dedicated volume controls - supports MP3, AAC, WAV, WMA audio and MPEG4, H. 263 and WMV video formats Roxio ® Media Manager for BlackBerry ® (included with BlackBerry ® Desktop Manager software), which allows customers to easily search for media files on their computers, view and organize them, create MP3 music files from CDs, add audio tags, create playlists and automatically copy or convert pictures, music and videos for optimal playback High - performance HTML browser for visiting favorite Web sites while on the go Incredibly intuitive user interface with an easy - to - use trackball, dedicated «menu» and «escape» keys, and context - sensitive menus that make navigation feel instinctive and fast Full QWERTY keyboard for easy text entry Large, ultra-bright 320x240 color display for vibrant imagery Innovative light - sensing technology that automatically optimizes the screen, trackball and keyboard lighting for indoor, outdoor and dark environments E-mail and memo spell - checking available in various languages including English, French, Italian, German and Spanish Premium phone features with Speaker Independent Voice Recognition (SIVR) for Voice Activated Dialing (VAD), dedicated «send», «end» and «mute» keys, noise - cancellation technology to offset background noise, a low - distortion speakerphone for hands - free conversations, and Bluetooth ® support for hands - free use with headsets, car kits and Bluetooth peripherals Intuitive call management features such as smart dialing, conference calling, speed dialing and call forwarding Quad - band GSM / GPRS / EDGE / Wi - Fi network support for international roaming BlackBerry Maps, a mapping application that provides customers with driving directions Built - in Handango ™ InHand catalog of additional software applications available for download Support for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deplSupport for T - Mobile HotSpot @Home add - on plan Enabled for T - Mobile's myFaves SM so customers can stay in touch with those who matter most with quick, one - click access via instant message, e-mail, or by calling or texting their five favorite contacts from the home screen Popular instant messaging clients: AOL ®, Yahoo! ® Windows Live ®, Google ® and ICQ ® 2 - megapixel camera with 5x digital zoom, built - in flash, self - portrait mirror and full - screen viewfinder Advanced media player with search capabilities, full - screen video playback, stereo Bluetooth ® support (A2DP / AVRCP), 3.5 mm full - size stereo headset jack and dedicated volume controls - supports MP3, AAC, WAV, WMA audio and MPEG4, H. 263 and WMV video formats Roxio ® Media Manager for BlackBerry ® (included with BlackBerry ® Desktop Manager software), which allows customers to easily search for media files on their computers, view and organize them, create MP3 music files from CDs, add audio tags, create playlists and automatically copy or convert pictures, music and videos for optimal playback High - performance HTML browser for visiting favorite Web sites while on the go Incredibly intuitive user interface with an easy - to - use trackball, dedicated «menu» and «escape» keys, and context - sensitive menus that make navigation feel instinctive and fast Full QWERTY keyboard for easy text entry Large, ultra-bright 320x240 color display for vibrant imagery Innovative light - sensing technology that automatically optimizes the screen, trackball and keyboard lighting for indoor, outdoor and dark environments E-mail and memo spell - checking available in various languages including English, French, Italian, German and Spanish Premium phone features with Speaker Independent Voice Recognition (SIVR) for Voice Activated Dialing (VAD), dedicated «send», «end» and «mute» keys, noise - cancellation technology to offset background noise, a low - distortion speakerphone for hands - free conversations, and Bluetooth ® support for hands - free use with headsets, car kits and Bluetooth peripherals Intuitive call management features such as smart dialing, conference calling, speed dialing and call forwarding Quad - band GSM / GPRS / EDGE / Wi - Fi network support for international roaming BlackBerry Maps, a mapping application that provides customers with driving directions Built - in Handango ™ InHand catalog of additional software applications available for download Support for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deplsupport (A2DP / AVRCP), 3.5 mm full - size stereo headset jack and dedicated volume controls - supports MP3, AAC, WAV, WMA audio and MPEG4, H. 263 and WMV video formats Roxio ® Media Manager for BlackBerry ® (included with BlackBerry ® Desktop Manager software), which allows customers to easily search for media files on their computers, view and organize them, create MP3 music files from CDs, add audio tags, create playlists and automatically copy or convert pictures, music and videos for optimal playback High - performance HTML browser for visiting favorite Web sites while on the go Incredibly intuitive user interface with an easy - to - use trackball, dedicated «menu» and «escape» keys, and context - sensitive menus that make navigation feel instinctive and fast Full QWERTY keyboard for easy text entry Large, ultra-bright 320x240 color display for vibrant imagery Innovative light - sensing technology that automatically optimizes the screen, trackball and keyboard lighting for indoor, outdoor and dark environments E-mail and memo spell - checking available in various languages including English, French, Italian, German and Spanish Premium phone features with Speaker Independent Voice Recognition (SIVR) for Voice Activated Dialing (VAD), dedicated «send», «end» and «mute» keys, noise - cancellation technology to offset background noise, a low - distortion speakerphone for hands - free conversations, and Bluetooth ® support for hands - free use with headsets, car kits and Bluetooth peripherals Intuitive call management features such as smart dialing, conference calling, speed dialing and call forwarding Quad - band GSM / GPRS / EDGE / Wi - Fi network support for international roaming BlackBerry Maps, a mapping application that provides customers with driving directions Built - in Handango ™ InHand catalog of additional software applications available for download Support for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deplsupport for hands - free use with headsets, car kits and Bluetooth peripherals Intuitive call management features such as smart dialing, conference calling, speed dialing and call forwarding Quad - band GSM / GPRS / EDGE / Wi - Fi network support for international roaming BlackBerry Maps, a mapping application that provides customers with driving directions Built - in Handango ™ InHand catalog of additional software applications available for download Support for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deplsupport for international roaming BlackBerry Maps, a mapping application that provides customers with driving directions Built - in Handango ™ InHand catalog of additional software applications available for download Support for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deplSupport for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deplsupport allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deplsupport tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deployments
Among the many initiatives Velocity Micro launches today are the expansion of the customer care department to a new and larger facility, a 25 % increase in starting pay for support technicians to attract top talent, and the arrival of new VP of Operations, Brent Stanton (formerly of Dell), who will oversee production and customer care and introduce even stricter quality control and efficiency measures.
The only major complaint about the customer support department is the lack of a toll - free number for international customers.
Corporate Sales (310) 929-7554 Español (310) 929-7540 Call for our current specials Note: For Customer Service or Support, please use our Company Directory to ensure a quick reply from the proper departmefor our current specials Note: For Customer Service or Support, please use our Company Directory to ensure a quick reply from the proper departmeFor Customer Service or Support, please use our Company Directory to ensure a quick reply from the proper department.
In addition to the support from our customers, the Rosebud single turbine project and plans for the wind farm were funded under a Department of Energy grant and loan from the Rural Utility Service.
Lord Bourne, former parliamentary under secretary of state for the Department of Energy and Climate Change, said: «This new initiative from M&S is an excellent example of private enterprise working with its customers to produce clean, green energy and support local community groups.
The directors or instructors of these institutions should contact our Customer Support Department to sign up for this important program.
BENEFITS: • Achievement of 17 % cost savings in their legal department spending since implementing CounselLink ® • Ability to make smarter decisions about how they assign matters to outside counsel, with the use of valuable data for tracking and analyzing the performance of Fred Loya's law firms • Delivery of reports that keep everyone accountable for litigation vs. settlement decisions, time management and other legal spending considerations • Outstanding, ongoing technical support and customer service from LexisNexis • Reliance on this central matter management system for the legal department provides a hub for tracking all matters throughout their lifecycle • Use of the Law Firm Registry feature has become a powerful tool for helping Fred Loya quickly establish working relationships with qualified law firms in particular venues where they have specific needs
• Provided support to global sales offices by managing, drafting, reviewing, redlining, and negotiating both standard and non-standard agreements including nondisclosure, professional services, independent contractor, manufacturing, software licensing (both on premise and SaaS), customer / sales, supplier, joint development, and distributor contracts • Maintained contractual records and documentation, such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, and other documents for all projects • Worked with risk management department to coordinate contractual insurance requirements • Worked with finance department to insure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies and other relevant requirements • Worked with relevant sales and business team and advise regarding legal issues and risks related to various business transactions • Ensured proper completion of a wide variety of agreements • Monitored compliance by company employees with established procedures • Ensured that signed contracts are communicated to all relevant parties to provide contract visibility and awareness
We have a dedicated customer assist department that provides helpful support to travelers 24/7 for emergency assistance.
Prepared weekly and monthly operations performance reports Supported the New Account department in the creation and closure of customer accounts Executed the manual capture of fund transfers and return transfers in the case of abnormalities Responsible for the daily application of customer payments to the appropriate international accounts.
Responsible for providing functional support to the Sales and Marketing Department to achieve high standard of customer service
Working on the position of Customer Service Assistant and responsible for all these duties and work: mainly responsible for assisting the business development manager and customer service manager, provide help and support to the sales and marketing department, responsible for communication with the customers, responsible for answering all the queries and problems of the customers, responsible for arranging events and programs for the marketing of the Customer Service Assistant and responsible for all these duties and work: mainly responsible for assisting the business development manager and customer service manager, provide help and support to the sales and marketing department, responsible for communication with the customers, responsible for answering all the queries and problems of the customers, responsible for arranging events and programs for the marketing of the customer service manager, provide help and support to the sales and marketing department, responsible for communication with the customers, responsible for answering all the queries and problems of the customers, responsible for arranging events and programs for the marketing of the products
Working as an office assistant; provide administrative support and assistance to the finance and hr department, assist the hr manager; responsible for all clerical duties in the office; provide excellent customer service to the every customer; responsible for handling all computer related work like - preparing reports, answering mails, setting functions on the computer and so on; responsible for looking after the administration of accounts payable and receivable
Provided customer service and technical support to N.Y. and N.J. vehicle inspection stations for the N.Y.S. Department of Motor Vehicles and the N.J. Motor Vehicle Commission.
They are also supposed to handle the duties of Administrative Assistant Resume Template receptionist, customer care representatives, data - entry clerks & these professionals provide the basic support for the administrative department of an organization.
• Interned with industry leader Penske focused on the rental department for implementing premiere customer service and support initiatives for residential and commercial accounts.

Sales Experience

March 2013 to Present

Commissioned Salesperson — Fine Jewelry
Macy's Department Store, New York, New York
  • Sell men's and women's jewelry, develop positive customer relations, provide sales promotion support for upper management, and maintain a product inventory worth up to $ 3 million.
    Led the Customer Care department, supporting all inbound service inquiries; Provided focused, timely, high quality resolutions for escalated customer issues and developed broad influence through a robust set of internal / external relationships across the organCustomer Care department, supporting all inbound service inquiries; Provided focused, timely, high quality resolutions for escalated customer issues and developed broad influence through a robust set of internal / external relationships across the organcustomer issues and developed broad influence through a robust set of internal / external relationships across the organization.
    This position supervises and coordinates the warehouse for the Parts Department, which provides parts support to heavy equipment and engine customers.
    Provide clerical and / or customer service support for a department within the libraries on a temporary basis for the Summer 2018...
    Position Overview The Clinical Data Entry Specialist is responsible for support and customer service of the toxicology laboratory department.
    • Generate sales leads through telephone and email contact and direct them to appropriate sales team members • Respond to inquiries regarding the company's services and products according to company policy and protocol • Take orders over the telephone and in person and punch them into the sales system / database • Provide customers with information on the statuses of their orders and inquire into their preferred methods of payment • Assist sales teams in achieving sales outcomes and goals by providing logistical and administrative support • Provide support in carrying out dedicated sales activities and promotions to help meet sales targets • Organize and make arrangements for sales meetings, conferences and seminars • Create and maintain a clear channel / liaison between sales and production departments • Develop correspondence for both in - house and customer communication purposes • Receive, sort and distribute incoming mail to intended recipients • Create and maintain accurate records of customers and ensure that all records are backed up on a regular basis • Assist administrators in preparing and distributing schedules for staff members and oversee them to ensure that they are performing accordingly
    • Track record of assisting with the realization of the company's maximum profit contribution • Documented success in training staff members and reviewing their performances by implementing core training programs • Demonstrated ability to procure inventory and office supplies by creating and maintaining effective liaison with procurement officers and vendors • Known for resolving clients» issues and complaints by staying within the parameters of company protocol • Proven ability to improve customer relations through implementation of customer support programs and initiatives • Effectively able to assist marketing and promotion teams with visual merchandising efforts by providing them with logistical and administrative support • Competent in handling recruiting efforts and advising store managers of staffing needs and personnel issues • Proficient in facilitating clear communications between different departments by creating a workable bridge between them • Adept at scheduling product knowledge sessions with various sales representatives to provide them with insight into new products on existing product lines • Proven record of proactively building and maintaining customer relations with a view to maximize sales • Able to create and maintain positive work environments for staff members in a bid to retain them • Excellent skills in assisting managers in organizing, planning and implementing administrative strategies • Qualified to coordinate office operations by ensuring that schedules and objectives are met properly
    Responsible for providing support to the Company's EHS Department to include administrative duties, organization and management of records and files, interface with internal and external customers...
    Served as Chief Financial Officer for a geospatial software development company with government and commerical customers primarily supporting Department of Defense and civilian agencies.
    ▶ Reliable and enthusiastic individual looking for a position as a Cashier at K - Mart where exceptional customer service skills and cash register expertise will be fully utilized to provide an effective support to department
    Growing company in Delray Beach / Boca area is looking for an Office Support Specialist to help with filing, answering phones, customer service, and data entry needs for the department.
    • Organize and carry our market and trend research activities • Write copy, press releases and promotional literature • Assist marketing team by handling administrative details for each marketing campaign • Provide support in arranging and producing marketing materials for campaigns • Organize campaigns in conjunction with other marketing professionals • Upload, organize and manage marketing material to online libraries and social media sites • Coordinate periodic direct mail initiatives such as mail merge and individual letters • Work with the telemarketing team to create schedules, confirm appointments and develop reports on quotations • Assist in preparing marketing statistics and reports • Handle electronic, digital and manual filing systems • Manage internal communication and diary coordination • Research venues and catering arrangements for promotional campaigns • Prepare supporting materials such as literature packs, promotional merchandise and name badges for each campaign • Assist in promotional / marketing event set up and break down • Act as a first point of contact for guests and delegates • Assist the marketing team in their networking activities by scheduling appointments with prospective clients • Compose and upload articles to websites for promotional purposes • Help in identifying and researching suitable clients and internal stories • Visit customers and external agencies for follow ups • Assist marketing teams in reviewing client prospects and develop strategic follow up plans • Act as a liaison between different departments to ensure effective communication
    Washington Hospital Center, Recruitment & Employment, Human Resources February 2003 January 2005 Provided direct support for recruitment in a 6,000 employee healthcare organization that include recruitment efforts Processed over 100 new hires on a monthly basis that include assigning employee numbers, scheduling pre-employment physicals, background and reference checks, verification of education and credentials / licensures Ensured that the employment process is in compliance with hospital philosophy, policies and procedures and Federal and District of Columbia laws and coordinates and facilitates new hire orientation Recruit candidates for various department positions and ensure that the application process meets standards Duties included maintaining long - term customer relationships and act as primary liaison between employees and outside vendors Verified identification and the authorization to work in the United States for new employees, requisition employees, and rehires Screened resumes and applications and conduct preliminary interviews for entry - level and nursing positions to identify qualified applicants Generated monthly queries for management review; administer HR tracking system for new hires and terminations Coordinated and participate in job fairs / open houses and maintain calendar for upcoming events
    Department of Technology - Customer Support Technician I, Grade U11: The Department of Technology has an immediate opening for the Customer Techni...
    • 15 years of experience in working in the operations department for companies in 4 different industries • Exceptional knowledge of handling operations work in sync with administration, performance evaluation and customer support directives • Expertise in policy formulation and implementation across a wide spectrum of individuals and departments • Adept at managing all aspects of corporate, associate and customer services
    • Track record of effectively analyzing customer buying patterns and predicting correlating future trends • Deep familiarity with managing plans for stock levels and effectively reacting to changes in demands and logistics • Highly experienced in maintaining fruitful relationships with existing vendors and suppliers and sourcing new ones for future liaison • Exceptionally well - versed in liaising with different departments including merchandising and sales to ensure that all buying and projection requirements are fulfilled • Competent at providing input in promotional activities and visual merchandise setups • Effectively able to research and present new product ranges to retail managers • Focused on researching and developing product assortments in sync with the demands of retailers and customers • Qualified to maintain and monitor purchase orders, shipping, reorders and markdowns • Hands - on experience in creating periodic reports and recaps in order to support merchandising strategies • Demonstrated expertise in selecting products that appeal to customers and meet their expectations • Fundamental comprehension of the statistical components of business such as selloffs, WOS and MD percentages • Able to prioritize tasks in order to balance both immediate and long term needs of the buying process • Proficient in assisting buyers with determining appropriate adjustments such as markdowns, delivery changes and price negotiations
    Our customer is searching for an Administrative Assistant to provide administrative support to the shipping department.
    Our client located in the city of Long Beach, CA is looking for an Customer Service Rep to support an Order Entry Department.
    • Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to customers
    • Organized and processed paperwork, reports and all kinds of claims documentation • Entered, recorded and reviewed claims into claims information management system • Performed verification checks on the customer / claimant loss - claims following company's standard policies and procedures • Attended to clients, claimants, field appraisers and management queries, regarding claims using the claims MIS • Forwarded appropriate claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine claims transactions related to reserves and issued required checks or receipts • Resolved all kinds of issues / problems regarding claims and payments • Regularly run and generated claims reports for management • Gave formal presentations regarding all claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients • Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching checks with receipts etc. • Prepared, updated and organized customer and client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients and customers • Matched incoming emails, mails, and faxes with the claims records • Arranged and set up medical appointments for health claims • Kept department's office supplies stocked • Maintained confidential claims information including correspondence with sensitive information • Accelerated claims correspondences as well as updated claims diaries • Worked in a team on several pilot claim projects • Reviewed and kept the record of closed files
    • Proficient in using technology to aid sales coordinating tasks • Competent in developing and sustaining effective relationships with customers for increased business opportunities • Known for providing administrative support to different departments aimed at coordinating sales efforts appropriately
    This includes providing service excellence by creating a great «First Impression» by demonstrating exemplary customer service skills and positive environment for all customer groups including patients, families / friends, physicians, staff, and support department personnel.
    • Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors
    Aqua America, Henderson, NV 2014 — Present Administrative Aide • Plan and organize the company's key administrative duties by providing support to various departments • Prepare forms and reports in sync with departmental policies • Oversee expense budgets and ensure that all expenditure remains within the set budget parameters • Track all record keeping and job progress • Coordinate processing of all departmental invoices and ensure that they are submitted to the accounts department on time • Generate purchase orders and invoices using pre-specified systems • Prepare monthly compliance reports such as DMRs and ensure that they are submitted for approval on time • Organize and maintain department files, plans, and records • Interface with customers and vendors and resolve issues and respond to requests • Prepare correspondence and handle incoming and outgoing mail
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