Sentences with phrase «for call center employees»

In addition, future research would benefit from the use of objective workload indicators such as amount of attained objectives, for example the number of outgoing phone calls for call center employees.

Not exact matches

Most call centers motivate employees through fear, punishing them for not hitting targets or spending too long on the phone, says Daniel Cable, a professor at London Business School who has studied the industry.

This week's American Inventor highlighted Michael Osayi, a 53 - year - old call center employee who had developed a version of the beloved national pastime that substituted numerals through nine for variously valued letters and called some legal issues into question.

The band, which hails from Mount Dora, Florida, is getting ready for an acoustic show at Zappos's offices for the two dozen or so employees working the graveyard shift in the company's call center.

A recent issue of the National Center for Employee Ownership's Employee Ownership Report features a mental - health - services company called Telecare, which is introducing an employee - stock - ownership plan (ESOP) to its already highly - participative workforce of 1,600Employee Ownership's Employee Ownership Report features a mental - health - services company called Telecare, which is introducing an employee - stock - ownership plan (ESOP) to its already highly - participative workforce of 1,600Employee Ownership Report features a mental - health - services company called Telecare, which is introducing an employee - stock - ownership plan (ESOP) to its already highly - participative workforce of 1,600employee - stock - ownership plan (ESOP) to its already highly - participative workforce of 1,600 - plus.

«Because employees are not robots, there are times when they need to be supported,» says Kerry Ann Rockquemore, who runs a six - person company in Detroit, called the National Center for Faculty Development & Diversity, that offers online training to university professors.

The call center employee found the exact same skates in a nearby store and reserved a pair for me.

A Facebook data - related project that the center is involved with, called the myPersonality Project — which started as a student side project of the now deputy director of the Psychometrics Centre, David Stillwell — was essentially the accidental inspiration for Kogan's thisismydigitallife quiz app, according to testimony given to the UK parliament by former Cambridge Analytica employee Chris Wylie last month.

Hsieh's vision for Zappos» call center operating like on - demand car service Uber will only work if he gets employees» buy - in.

However, the last time that the American Federation of State, County and Municipal Employees walked out for a one - day strike in November 2013, UC San Diego Medical Center and Thornton Hospital, now called Jacob's Medical Center, moved 171 medical procedures, including 100 elective surgeries, to different days as a reported 840 employees picketed near both faEmployees walked out for a one - day strike in November 2013, UC San Diego Medical Center and Thornton Hospital, now called Jacob's Medical Center, moved 171 medical procedures, including 100 elective surgeries, to different days as a reported 840 employees picketed near both faemployees picketed near both facilities.

The company is also offering to help with expenses for employees who want to travel to another call center to explore the new work environment.

The governor's 2013 - 14 budget called for such a merger into a new State Employee Workforce Development Center.

Six months later, Jordan is a trainer for new employees at the call center; she takes pills for anxiety and suffers from panic attacks.

This article gives readers 4 tips for new employee onboarding, using call center employee onboarding as an example.

It's the ideal learning solution for on - the - go sales reps, call center employees in need of more engaging training or internal employees who need to remember a critical process or procedure.

Call center employees often have directives and receive incentives for obtaining immediate payments.

In particular, lenders are prohibited from operating call centers for colleges or identifying lender employees as agents for the colleges.

Without anything more concrete to go on, this may just be a rumor, but rambro posted the information he got from a Bank of America call center employee who said that the bank will stop allowing new... [Read more...] about BofA Planning to Halt Sign - Ups for Alaska Debit Card?

For example, on March 9, 2015, LaborPains.org, the joint blog of Berman front groups the Center for Union Facts and the Enterprise Freedom Action Committee, published a post encouraging Congress to pass the «Employee Rights Act,» claiming a connection with Scott Walker's signing of a bill to make Wisconsin a so - called «Right to Work» staFor example, on March 9, 2015, LaborPains.org, the joint blog of Berman front groups the Center for Union Facts and the Enterprise Freedom Action Committee, published a post encouraging Congress to pass the «Employee Rights Act,» claiming a connection with Scott Walker's signing of a bill to make Wisconsin a so - called «Right to Work» stafor Union Facts and the Enterprise Freedom Action Committee, published a post encouraging Congress to pass the «Employee Rights Act,» claiming a connection with Scott Walker's signing of a bill to make Wisconsin a so - called «Right to Work» state.

Our employment lawyers help injured oilfield workers get the compensation they need after getting hurt at work, but also fight for unpaid overtime and work discrimination claims on behalf of retail workers, managers, fast food workers, call center employees, and for workers misclassified as contractors.

If you have more than 50 employees, and don't know if you're eligible for SHOP, contact your state Department of Insurance, or call the SHOP Call Center at 1-800-706-7893 (TTY: 711) weekdays from 9 a.m. to 5 p.m.call the SHOP Call Center at 1-800-706-7893 (TTY: 711) weekdays from 9 a.m. to 5 p.m.Call Center at 1-800-706-7893 (TTY: 711) weekdays from 9 a.m. to 5 p.m. ET.

Now accepting applications for an on - call Child Care Assistant in our «employee only» daycare center...

The call center agent resume sample is perfect for an employee who is proficient at working with customers and resolving any conflicts that they have.

Dispatch Managers are responsible for supervising employees working in a warehouse or at a call center.

Oversaw work of nine employees accountable for generating more than 290 reports utilized by call centers and the support personnel all over the country

Advancing through positions of increasing scope and responsibility to supervise all operations and employees for Bullseye's call center, managing up to 45 employees while monitoring calls, providing feedback, and implementing effective customer service and sales strategies.

*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath

Call Center Supervisors oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performaCall Center Supervisors oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing perforCenter Supervisors oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performacall center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing perforcenter staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.

Call center leader for 150 employees; provided technical and managerial oversight to complete three project cycles - developing concept and strategies; defined scope, procedures and objectives; procured and coordinated resources and implemented attendance plan.

Led a 48 - person international call center in support of a $ 4B Employee Stock Purchase Plan administrator and provided first - level support for a global client base throughout the U.S. and overseas.

CALL CENTER MANAGER This person is responsible for overseeing all daily functions of the call center and ensuring that call center employees are executing their daily responsibilitCALL CENTER MANAGER This person is responsible for overseeing all daily functions of the call center and ensuring that call center employees are executing their daily responsibilitcall center and ensuring that call center employees are executing their daily responsibilitcall center employees are executing their daily responsibilities.

Responsible for liability (checking and savings accounts) call center and the support and development of over 600 associates (employees).

Responsible for training both new and current employees on skills to help them excel as operators in an emergency call center setting.

Traveled for company to train new internal and external employees which included traveling overseas to the Philippines for 3 weeks to support and supervisor new call center

Dell Tech Support Call Center 2001 Level 2 Manager Managed a team of 25 to 30 technicians, and provided coaching and mentoring for each employee

A call center manager is responsible for overseeing the daily activity of an inbound or outbound call center, ensuring that the center meets all performance goals, resolving any customer or client complaints, and supervising employees.

Designed and developed post-class activities in Captivate for over 250 employees to improve the quality of customer service in the call center.

Position Description A call center manager trains new call center employees, helps to develop new scripts and procedures for placing and receiving calls, keeps a record of call center activity, and reports data to company management.

Full - time, temporary candidate will serve as the first point of contact for employees calling the service center, and answer questions regarding portal navigation & payroll policies.

Tags for this Online Resume: employee benefits, account manager, health insurance, retirement plans, team leader, call center

Tags for this Online Resume: Sales Manager, Customer Service, Operations, Risk Management, Employee Development, Performance Driven, Call Center, Human Resources

Tags for this Online Resume: Payroll, Management, Acquisitions, Benefits, Call Center, HRIS conversions, Retail, Human Resources, Employee Relations, Manufacturing, Multisite / multistate, Compensation Analysis, HR Start up, Training and Development, Organizational Development, Recruitment, Labor Law Compliance, Worker's Comp

Tags for this Online Resume: call center executive, turnaround experience, inspiring team leadership, employee relations, building positive cultures, Improving office performance

Tags for this Online Resume: Call Center, Employee Relations, Benefits, Health and Welfare, Human Resources, Labor Relations, Payroll, Welfare Benefits

Tags for this Online Resume: Project Manager, Workplace Safety Consultant, Consultant, Call Center Manager, Marketing, Training, Human Resources, Recruiting, Employee Relations

Tags for this Online Resume: HR, Human Resources, Recruiting, Benefits, Payroll, Acquisitions, Call Center, Engagement Manager, Management, Medical, hr, recruiting, staffing, human resources, recruiter, employee relations, customer service

Tags for this Online Resume: Employee Benefits, account executive, healthcare, Client Services, call center, human resource, healthcare administration, supervisor, Training, Benefits

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Tags for this Online Resume: Recruiting, Customer Experience, Back Office, Fraud, Management, Project Management, Vendor Management, Call Center, Outsourcing, Process improvement, Employee Satisfaction

Tags for this Online Resume: operations manager, customer service manager, call center management, on - site management, staffing, employee development