Sentences with phrase «for law practice management professionals»

This will be a major attraction for law practice management professionals who have specialized expertise and ambition but lack a JD.

Not exact matches

She is responsible for the back - office management of the law practice that is part of the professional association of Garrity Traina, PLLC.

The ABA Law Practice Management Section is a professional membership organization providing resources for lawyers and other legal professionals in the core areas of the business of practicing law — marketing, management, technology and finance — through its award - winning magazine, Law Practice, Law Practice Today webzine, educational CLE programs, website and publishing divisiLaw Practice Management Section is a professional membership organization providing resources for lawyers and other legal professionals in the core areas of the business of practicing law — marketing, management, technology and finance — through its award - winning magazine, Law Practice, Law Practice Today webzine, educational CLE programs, website and publishingManagement Section is a professional membership organization providing resources for lawyers and other legal professionals in the core areas of the business of practicing law — marketing, management, technology and finance — through its award - winning magazine, Law Practice, Law Practice Today webzine, educational CLE programs, website and publishing divisilaw — marketing, management, technology and finance — through its award - winning magazine, Law Practice, Law Practice Today webzine, educational CLE programs, website and publishingmanagement, technology and finance — through its award - winning magazine, Law Practice, Law Practice Today webzine, educational CLE programs, website and publishing divisiLaw Practice, Law Practice Today webzine, educational CLE programs, website and publishing divisiLaw Practice Today webzine, educational CLE programs, website and publishing division.

Four new unelected positions have been created for appointment by the benchers themselves, using a new process that takes into account new criteria to be established by the benchers, such as ``... the need for representation by region, demographics, type of law practice, or professional, leadership or management skills».

Stone King — a full practice law firm specializing in the education and charity sectors and one of the UK's top 200 law firms — has selected iManage for its document and email management system to deliver the industry's leading Work Product Management capabilities to its professionals, all in the iManmanagement system to deliver the industry's leading Work Product Management capabilities to its professionals, all in the iManManagement capabilities to its professionals, all in the iManage Cloud.

And, if you're in the market for law practice management software, don't forget to stop by and visit MyCase at booth 500, drink some beer with us (on Thursday from 3 - 5 pm), get your professional headshot taken (on Friday from 11 - 2:30 pm), and enter to win The Level, the perfect device to accompany your standing desk!

By importing empathy into law firms, by seeking to build «Easy Buttons» for practice problems that affect the delivery of legal services to clients, technology, knowledge management, finance, accounting, marketing and other professionals can begin to arm law firms for the competition that will inevitably ensue in the legal marketplace.

As NSU explains, «This course provides hands - on experience for students on a number of key operational aspects of the practice of law, including the business foundation of successful law firm management; security and confidentiality of client information; marketing, public relations, advertising and social media; duties of technological competence under ABA «Ethics 20/20» amendments to the Model Rules of Professional Responsibility; predictive coding and other eDiscovery issues; client intake and case management; and issues related to the scope and composition of representation, including the unauthorized practice of law and unbundled legal services.»

Law practice management support on pro bono issues Professional liability insurance coverage Free or reduced - cost CLE programs and webinars Training and support for pro bono cases

Author: David Bilinsky is the practice management adviser and staff lawyer for the Law Society of British Columbia and also authors Thoughtful Legal Management; Laura Calloway is director of the Practice Management Assistance Program at the Alabama State Bar; Shaunna Mireau manages the law library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim&raqupractice management adviser and staff lawyer for the Law Society of British Columbia and also authors Thoughtful Legal Management; Laura Calloway is director of the Practice Management Assistance Program at the Alabama State Bar; Shaunna Mireau manages the law library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim&ramanagement adviser and staff lawyer for the Law Society of British Columbia and also authors Thoughtful Legal Management; Laura Calloway is director of the Practice Management Assistance Program at the Alabama State Bar; Shaunna Mireau manages the law library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim» BlLaw Society of British Columbia and also authors Thoughtful Legal Management; Laura Calloway is director of the Practice Management Assistance Program at the Alabama State Bar; Shaunna Mireau manages the law library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim&raManagement; Laura Calloway is director of the Practice Management Assistance Program at the Alabama State Bar; Shaunna Mireau manages the law library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim&raquPractice Management Assistance Program at the Alabama State Bar; Shaunna Mireau manages the law library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim&raManagement Assistance Program at the Alabama State Bar; Shaunna Mireau manages the law library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim» Bllaw library at Field Law in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim» BlLaw in Edmonton, Canada, and also authors Shaunna Mireau on Canadian Legal Research; Dan Pinnington is director of practicePRO, a claims prevention initiative at the Lawyers» Professional Indemnity Co. of Toronto and also contributes to «Avoid a Claim» Blog.

* Practice - focused: develop the professional skills to handle the challenges of being a lawyer * Study your LPC with a Masters and you could be eligible for a postgraduate student loan * Gain an MSc in Law, Business and Management or LLM in Professional Legal Practice at no extra cost * Exceptional face - to - face teaching and individual tutor support * Award - winning employability support from the momenprofessional skills to handle the challenges of being a lawyer * Study your LPC with a Masters and you could be eligible for a postgraduate student loan * Gain an MSc in Law, Business and Management or LLM in Professional Legal Practice at no extra cost * Exceptional face - to - face teaching and individual tutor support * Award - winning employability support from the momenProfessional Legal Practice at no extra cost * Exceptional face - to - face teaching and individual tutor support * Award - winning employability support from the moment you accept

One benchmark: the Association of Corporate Counsel last month launched a new section for legal operations professionals, the folks — many of them not lawyers (but not non-lawyers)-- who help general counsel bring creative and business - minded practices to the management of law departments.

Beverly Michaelis is the law practice management advisor for the Oregon State Bar Professional Liability Fund, providing practice management assistance to Oregon attorneys.

In 2016, we launched Libra, a law practice management software, for legal professionals across India.

He served in the ABA House of Delegates, is on the Advisory Council for the ABA Commission on Evaluation of the Rules of Professional Conduct, and was a founder of the ABA Law Practice Management Section.

One of the most - respected authorities on law practice management in Canada and the United States is Dan Pinnington, who for the last 17 years has made his home at LawPRO, the Lawyers» Professional Indemnity Company owned by the Law Society of Ontarlaw practice management in Canada and the United States is Dan Pinnington, who for the last 17 years has made his home at LawPRO, the Lawyers» Professional Indemnity Company owned by the Law Society of OntarLaw Society of Ontario.

COLPM is an organization that recognizes distinguished law practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice management.

In 2004, the College of Law Practice Management initiated «InnovAction» awards for innovation in law practice management and included professional development as an award categoLaw Practice Management initiated «InnovAction» awards for innovation in law practice management and included professional development as an award cPractice Management initiated «InnovAction» awards for innovation in law practice management and included professional development as an awardManagement initiated «InnovAction» awards for innovation in law practice management and included professional development as an award categolaw practice management and included professional development as an award cpractice management and included professional development as an awardmanagement and included professional development as an award category.

Tikit, part of the BT Group and leading provider of technology solutions for law and professional services firms, today announced the new InfoTrack integration with P4W, Tikit's leading practice and case management application to provide P4W users with award - winning conveyancing services direct from their existing case management system.

ROCKET MATTER CELEBRATES TWO - YEAR ANNIVERSARY BY LAUNCHING ROCKET MATTER PROFESSIONAL SERVICES Company marks milestone and expands services to include custom import work and tailored training options BOCA RATON, FL — February 2, 2010 — Rocket Matter ®, the leading Web - based legal practice management and time and billing solution for small to mid-sized law firms, today announced -LSB-...]

The International Practice Management Association, founded in 1984 as the Legal Assistant Management Association (LAMA) and recently known as the International Paralegal Management Association (IPMA), is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departments gPractice Management Association, founded in 1984 as the Legal Assistant Management Association (LAMA) and recently known as the International Paralegal Management Association (IPMA), is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departmentsManagement Association, founded in 1984 as the Legal Assistant Management Association (LAMA) and recently known as the International Paralegal Management Association (IPMA), is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departmentsManagement Association (LAMA) and recently known as the International Paralegal Management Association (IPMA), is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departmentsManagement Association (IPMA), is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departmentsmanagement of paralegals and other practice support professionals in law firms and law departments gpractice support professionals in law firms and law departments globally.

Terri has served on more than 50 boards and committees for not - for profit, for profit, legal associations and organisations including, most recently, acting as Vice-Chair and one of the founding Trusted Advisors of the Professional Development Consortium (US), as a member of the Queensland Law Society Practice Management Course Committee, and as President and Executive Committee member of the Continuing Legal Education Association of Australasia.

Here's why: The College Law Practice Management was formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for... Continue ReadLaw Practice Management was formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for... ContinuePractice Management was formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for... ContinManagement was formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for... Continue Readlaw practice management professionals, to set standards of achievement for... Continuepractice management professionals, to set standards of achievement for... Continmanagement professionals, to set standards of achievement for... Continue Reading

Members support and accept the CPD Program including the philosophy and the CPD Plan implementation There is a growing capacity of lawyers to self - evaluate the progress of the CPD activities and learning 100 % of lawyers identified and planned professional development activities 91 % of lawyers followed through on their learning activities as planned 1/3 of respondents (32 %) spent over 50 hours on CPD activities over the last 12 months 90 % spent over 15 hours on CPD activities — over the minimum hourly requirement of other CPD programs Recommendations: Integration of competencies into the CPD planning material available to lawyers Develop a competency profile that includes the quality of legal services provided to clients including not only substantive law but ethics, practice management and workplace health / stress issues More support to lawyers in the development of their CPD Plans Development of best practices in the development of CPD Plans Submission of CPD Plans to the Law Society Embedding the CPD Alberta website content onto the LSA website Review the accountability strategy for the CPD Program CPD as a proactive progrlaw but ethics, practice management and workplace health / stress issues More support to lawyers in the development of their CPD Plans Development of best practices in the development of CPD Plans Submission of CPD Plans to the Law Society Embedding the CPD Alberta website content onto the LSA website Review the accountability strategy for the CPD Program CPD as a proactive progrLaw Society Embedding the CPD Alberta website content onto the LSA website Review the accountability strategy for the CPD Program CPD as a proactive program.

Multidisciplinary Practices: The increasing number of multidisciplinary practices and the employment of non-lawyer professionals will continue to perform more of the administrative and quasi-legal services performed by law firms, but at lower cost, i.e., ancillary services, in private law firms of all sizes and specialties including human resources training outsourcing, real estate title services, wealth management services for money and investment management, etc..

As the sole U.S. - based providers for IILPM's international LPM certification, the LPM Alignment team brings 50 + years of combined experience in the practice of law and application of legal project management to the training and certification of legal project professionals.

Co-CEO and Chair of the Firm's Professional Practice Transitions and Business Law Departments, William Barrett, will speak at Fortune Management's Fortune 50 Advanced Training for the Dental CEO event in San Jose, California September 28 - 29!

Following the acquisition in addition to having overall responsibility for the Tikit TFB business unit (which delivers fully integrated practice management solutions to mid-sized law firms), Simon was appointed as Professional Services Director of Tikit Plc in January 2009.

This is because (a) the shift in practice requires an integration of law with problem - solving methods that are not legal in nature (e.g., data, process, project management, technology, and team - based collaboration); and (b) the state of the art for these new approaches to practice are currently being developed in the field by practitioners and other allied professionals.

LexisNexis Canada Inc. (www.lexisnexis.ca) provides legal and corporate researchers with comprehensive and authoritative online and print information services and solutions, including the LexisNexis ® Quicklaw ™ online research service for Canadian legal information; LexisNexis ® Butterworths print and CD ROM titles and newspapers for legal, accounting, and other professionals; the Lexis and Nexis research services for global online legal, news, and business information; and solutions that serve the needs of law firms and organizations in practice management, client development, and litigation services.

This program provides up to 4.5 MCLE credit hours consisting of 2.0 credit in Skills, 1.0 in Areas of Professional Practice and 1.5 credit hours in Law Practice Management for both experienced and newly - admitted attorneys.

He has consulted for a number of law firms in the areas of practice financial management, buy - sell agreements and cash flow analysis and has advised many different professional practices in the areas of cash management and operations, financing and asset protection

Practice Innovations is a quarterly publication which focuses on best practices and innovations in law firm information and knowledge management for legal professionals.

• Establishment of a Professional Conduct Council (PCC) chaired by the Chief Justice to oversee all relevant rules relating to professional conduct matters for all Singapore - qualified (SL) and foreign - qualified lawyers practising law in Singapore, as well as the management of laProfessional Conduct Council (PCC) chaired by the Chief Justice to oversee all relevant rules relating to professional conduct matters for all Singapore - qualified (SL) and foreign - qualified lawyers practising law in Singapore, as well as the management of laprofessional conduct matters for all Singapore - qualified (SL) and foreign - qualified lawyers practising law in Singapore, as well as the management of law practices.

Professional Responsibility (Practice + Professionalism)- Fall 2016, Fall 2017 Quantitative Methods for Lawyers (Legal Analytics I)- Spring 2016, Fall 2016, Fall 2017 Legal Project Management + Legal Process Improvement - Spring 2017, Spring 2018 Legal Analytics II (Machine Learning for Lawyers)- Spring 2017, Spring 2018 Blockchain, Cryptocurrency + Law - Spring 2018 Electronic Discovery - Fall 2015 Civil Procedure - Spring 2016

A quick introduction for those of you who don't know about CLOC: CLOC is the Corporate Legal Operations Consortium — a volunteer - driven group made up of legal ops professionals (both lawyers and professional staff) who carry the full - time and multidisciplinary responsibilities of law practice management in legal departments; there's also a robust group of interested parties that orbit around the CLOC membership community — ALSPs (alternative legal service providers) and law firms, consultants, legal tech innovators, and managed service companies; the collective group that many CLOC - ers, led by co-founder Connie Brenton, refer to as their partnering «ecosystem.»

Formed in 1994, the College of Law Practice Management recognizes distinguished law practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice managemeLaw Practice Management recognizes distinguished law practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice manPractice Management recognizes distinguished law practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice mManagement recognizes distinguished law practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice managemelaw practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice manpractice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice mmanagement professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice managemelaw practice manpractice managementmanagement.

LexisNexis Canada Inc. (www.lexisnexis.ca) provides legal and corporate researchers with comprehensive and authoritative online and print information services and solutions, including the LexisNexis ® Quicklaw ™ online research service for Canadian legal information; LexisNexis ® Butterworths print and CD - ROM titles and newspapers for legal, accounting, and other professionals; the Lexis and Nexis research services for global online legal, news, and business information; and solutions that serve the needs of law firms and organizations in Practice Management, Client Development, and Litigation Services.

The College of Law Practice Management is a not - for - profit organization formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice managemeLaw Practice Management is a not - for - profit organization formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice manPractice Management is a not - for - profit organization formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice mManagement is a not - for - profit organization formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice managemelaw practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice manpractice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice mmanagement professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice managemelaw practice manpractice managementmanagement.

Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English and Spanish to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Sales Manager — Duties & Responsibilities Experienced professional with expertise in sales, marketing, and customer service across a variety of industries Generate sales in excess of $ 75 million through effective networking, marketing, and other sales tactics Design and implement comprehensive business development plans, marketing initiatives, and business models Recognized and promoted for excellence in management, staff development, and sales Cut company expenses by 16 % while increasing revenues through effective management decisions Train and direct large staffs ensuring they understand the brand and adhere to sales best practices Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen professional relationships with clients, partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Successfully collaborate with customer service, marketing, and sales departments Provide exceptional customer service resulting in client satisfaction and referrals Enforce corporate compliance with all applicable regulatory authorities and bodies of law Represent company brand with poise, integrity, and positivity

Medical Assistant — Duties & Responsibilities Provide an informed point of contact to patient, communicating effectively with other medical staff and interested parties to facilitate the efficient execution of procedures for patients as well as ensure timely information flow Execute frequent patient evaluations upon escort to examination rooms, including the monitoring and tracking of vital signs and assistance with minor procedures including EKG, Pap smears, cultures, urinalysis, and others Coordinate all pharmacy - and insurance - related aspects between doctors, physicians, and licensed nursing professionals, including prescription submission, insurance pre-authorization, and referrals Alert physicians to any change in condition and raise concerns when necessary Provide support and supervision to other staff and coordinate all care efforts, including material and equipment prep, procedure and appointment scheduling, vaccine administration, patient charting, and records management Collaborate in the execution of all plans of treatment, providing assistance and answering questions related to all instructions for home care Aid in the delivery of informational support to patients, families, and other interested parties, helping them understand conditions, treatments, and potential outcomes Develop and maintain competencies and knowledge of medical techniques, information, conditions, treatments, medications, and potential interactions Adhere strictly to local, state, and federal health - related laws, as well as facility policies, rules, and procedures, in the administration of care and treatment of patients Address patient and doctor queries, resolving them in an expedited manner, while participating in training practices to continue advanced education and leverage facility resources and personnel Track, file, and view important medical documents, receipts, insurance records, and billing invoices on a daily basis, organizing and managing sensitive files and patient information in an efficient manner Maintain patient files, entering results into respective databases while auditing for accuracy and completion Assist other personnel with various duties as assigned to facilitate efficient administrative and business operations

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to rProfessional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to rprofessional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client

(a) Document a minimum of twenty - four hours of academic preparation or board approved continuing education coursework in counselor supervision training including training six hours in each area as follows: (i) Assessment, evaluation and remediation which includes initial, formative and summative assessment of supervisee knowledge, skills and self - awareness; components of evaluation e.g. evaluation criteria and expectations, supervisory procedures, methods for monitoring (both direct and indirect observation) supervisee performance, formal and informal feedback mechanisms, and evaluation processes (both summative and formative), and processes and procedures for remediation of supervisee skills, knowledge, and personal effectiveness and self - awareness; (ii) Counselor development which includes models of supervision, learning models, stages of development and transitions in supervisee / supervisor development, knowledge and skills related to supervision intervention options, awareness of individual differences and learning styles of supervisor and supervisee, awareness and acknowledgement of cultural differences and multicultural competencies needed by supervisors, recognition of relational dynamics in the supervisory relationship, and awareness of the developmental process of the supervisory relationship itself; (iii) Management and administration which includes organizational processes and procedures for recordkeeping, reporting, monitoring of supervisee's cases, collaboration, research and evaluation; agency or institutional policies and procedures for handling emergencies, case assignment and case management, roles and responsibilities of supervisors and supervisees, and expectations of supervisory process within the institution or agency; institutional processes for managing multiple roles of supervisors, and summative and formative evaluation processes; and (iv) Professional responsibilities which includes ethical and legal issues in supervision includes dual relationships, competence, due process in evaluation, informed consent, types of supervisor liability, privileged communication, consultation, etc.; regulatory issues include Ohio laws governing the practice of counseling and counseling supervision, professional standards and credentialing processes in counseling, reimbursement eligibility and procedures, and related institutional or agency pManagement and administration which includes organizational processes and procedures for recordkeeping, reporting, monitoring of supervisee's cases, collaboration, research and evaluation; agency or institutional policies and procedures for handling emergencies, case assignment and case management, roles and responsibilities of supervisors and supervisees, and expectations of supervisory process within the institution or agency; institutional processes for managing multiple roles of supervisors, and summative and formative evaluation processes; and (iv) Professional responsibilities which includes ethical and legal issues in supervision includes dual relationships, competence, due process in evaluation, informed consent, types of supervisor liability, privileged communication, consultation, etc.; regulatory issues include Ohio laws governing the practice of counseling and counseling supervision, professional standards and credentialing processes in counseling, reimbursement eligibility and procedures, and related institutional or agency pmanagement, roles and responsibilities of supervisors and supervisees, and expectations of supervisory process within the institution or agency; institutional processes for managing multiple roles of supervisors, and summative and formative evaluation processes; and (iv) Professional responsibilities which includes ethical and legal issues in supervision includes dual relationships, competence, due process in evaluation, informed consent, types of supervisor liability, privileged communication, consultation, etc.; regulatory issues include Ohio laws governing the practice of counseling and counseling supervision, professional standards and credentialing processes in counseling, reimbursement eligibility and procedures, and related institutional or agencyProfessional responsibilities which includes ethical and legal issues in supervision includes dual relationships, competence, due process in evaluation, informed consent, types of supervisor liability, privileged communication, consultation, etc.; regulatory issues include Ohio laws governing the practice of counseling and counseling supervision, professional standards and credentialing processes in counseling, reimbursement eligibility and procedures, and related institutional or agencyprofessional standards and credentialing processes in counseling, reimbursement eligibility and procedures, and related institutional or agency procedures.