• Organized and processed paperwork, reports and all kinds of
claims documentation • Entered, recorded and reviewed
claims into
claims information management system • Performed verification checks on the customer / claimant loss -
claims following company's standard policies and procedures • Attended to clients, claimants, field appraisers and management queries, regarding
claims using the
claims MIS •
Forwarded appropriate
claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine
claims transactions related to reserves and issued required checks or receipts • Resolved all kinds of issues / problems regarding
claims and payments • Regularly run and generated
claims reports for management • Gave formal presentations regarding all
claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients • Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching checks with receipts etc. • Prepared, updated and organized customer and client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports,
applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients and customers • Matched incoming emails, mails, and faxes with the
claims records • Arranged and set up medical appointments for health
claims • Kept department's office supplies stocked • Maintained confidential
claims information including correspondence with sensitive information • Accelerated
claims correspondences as well as updated
claims diaries • Worked in a team on several pilot
claim projects • Reviewed and kept the record of closed files