The rights to return the goods under the Distance Selling Regulations will not apply in the following circumstances: * in the event that the product has been used or returned incomplete * accommodation, transport, catering or leisure services * package travel *
food, drinks or other goods delivered regularly to the consumer's home or workplace by a «regular roundsman» such as a milkman or domestic oil supplier * goods made to the customer's specification * goods that are
perishable or can't be returned, such as
frozen food and fresh flowers * audio or video recordings or computer software that the consumer has opened * newspapers or magazines * betting, gaming and lotteries * premium - rate telephone and website services We will not issue refunds for any items lost or stolen in transit to us.