Career Overview Highly enthusiastic customer service professional with 15 years client interface experience... familiarity Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive
team..., ETC... 10/2015 to 12/2015 Customer Service
Associate Pilot
Freight - Media, PA Assisted
The Vitamin Shoppe Customer Care Call Center (City, NJ) 10 / 2003 — 6/2007 Technical Product Information Agent / Customer Care
Associate • Oversaw all product inquiries and ensured accurate, coordinated corporate responses • Trained, managed, and supported Customer Care
team and Retail Communications group • Researched and implemented product information changes with developers and vendors • Provided timely resolutions for client health complaints and product defects • Tracked late or lost shipments and corresponded with mail carriers to remedy errors • Processed returns,
freight claims, and other transactions in an accurate manner • Served as liaison with vendors, retail stores, customers, and Better Business Bureau • Performed all duties in a professional, positive, and timely manner