In a hotel
front desk agent resume, demonstrate your achievements and skills in handling the reception area while providing exceptional customer service.
Having the knowledge
of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position.
A strong sense of customer service is required, as
Hotel Front Desk Agents spend much of their time interacting with the public.
And for the employer, the sample job description provided above can be used as a template in making one for the new
front desk agent position you are recruiting for.
Trained
front desk agents on hotel software and emphasized the importance of a strong focus on customer service.
Core skills: Based on job listings we looked at, employers want Hotel
Front Desk Agents with these core skills.
Education requirements are minimal, and most Hotel
Front Desk Agents make display of a high school diploma in their resumes.
Specific examples carry a lot of weight in this industry, so pay close attention to the accomplishments we included in the professional
front desk agent cover letter sample.
Since front desk agents interact with the general public, they need to possess exceptional customer service and communication skills.
Including these types of personal attributes demonstrates to employers that you have what it takes to be a
successful front desk agent.
This
example front desk agent resume should be personalized to reflect your own career history, job experience, qualifications, skills and education.
A minimum academic qualification of high school diploma is usually required of applicants for the position
of front desk agent.
Hotel
Front Desk Agents make phone or in - person reservations, greet guests, handle customer requests, check out guests and process payments.
Experienced science & languages tutor, customer service consultant, and
front desk agent with... and cultures.
Attention to detail and strong communication, organizational and interpersonal skills are important for
Hotel Front Desk Agents.
The job description of
front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below:
Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization.
Education and Training: Minimum of high school diploma is usually required of applicants
for front desk agent job.
Inspect transactions recorded
by Front Desk agents to ensure appropriate accounting procedures followed
After 10 years in the business, in jobs ranging
from front desk agent to housekeeping manager, Jacob Tomsky offers a peek behind the counter in an...
The Hilton Garden Inn is currently seeking experienced Part
Time Front Desk Agents for our 90 - room full service hotel.
It's also more than I was making doing the job the book is about — as an entry
level front desk agent in Walt Disney World, my gross was about $ 1,600 a month.
Service & Rewards: There were
several front desk agents on duty in the middle of the night, welcomed me warmly and had me checked in and on my way to the room quickly.
Manage Front Desk Agents, Concierge, and Bellstaff including training, coaching, performance and salary reviews, and discipline
The strongest samples resumes for Hotel
Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check - in operations, and answering to inquiries.
•
Assisted front desk agent in routine tasks: • Greeted and escorted guests • Assisted in reception paperwork • Handled cash drawer • Communicated with stakeholders • Addressed special guest preferences • Recorded client's history profiles
FRONT DESK AGENT REPORTS TO: Front office manager POSITION SUMMARY: Represents the hotel to the... Coordinates room status updates with the housekeeping department by notification housekeeping of...
The Bureau of Labor Statistics expects the job market for
front desk agent positions to grow faster than average between now and 2024.
Other duties in the work description
of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness.
After 10 years in the business, in jobs ranging
from front desk agent to housekeeping manager, Jacob Tomsky offers a peek behind the counter in an eye - opening, often hilarious new book, Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So - Called Hospitality.
Organizational skills are paramount to being a
successful front desk agent, so it is crucial to make sure the design of your resume has a clear structure.
We also incorporated several key action verbs into the
professional front desk agent cover letter sample above, and you can draw even more attention with words such as exceeded, determined, incorporated, resolved, formulated, collaborated, facilitated, adapted, and streamlined.
Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome.
Everything is right outside your door... restaurants, shopping, etc... The hotel itself is in good condition and was renovated 2 years ago (as
the front desk agent stated).
Working full - time as
a front desk agent at The Hilton and playing music with my friends keeps me busy the most.
A guest who accuses
the front desk agent of deliberately canceling a reservation.