• Highly experienced in facilitating communication between patients, family members and medical staff to ensure positive outcomes • Demonstrated expertise in interviewing patients or caregivers to identify issues related to care and medical services • Proficient in determining the right type of health care services for each patient and referring them to appropriate healthcare resources • Qualified to communicate with referring providers» offices and clerical departments to exchange necessary information and determine schedules • Adept at verifying insurance benefits and obtaining pre-certifications along with determining co-pays and deductibles • Well - versed in
gathering and posting patient demographic, billing and clinical information and accurately entering it into hospital
registration systems • Able to effectively assist patients
during onsite
registration and arrival
processes for scheduled and unscheduled visits • Proven record of efficiently completing patient access
processes for both inpatient and outpatient departments • Track record of effectively communicating payment options and personally connecting patients to financial counselors • First - hand experience in prioritizing the order of care to ensure that critical patients are seen first