I was initially doubtful we'd be able to have it replaced, especially after we'd contacted iFix first (the one handling support in the Philippines) and was
given a template reply — the unit should be within warranty period and service does not include water damage, thank you.
This personalization will not only
give your reader something to
reply to, but will help you stand out in the sea of other spammy
templated emails they get on an hourly basis.