Mark believes that
good management and
leadership skills are essential to the strong running of all organisations, and would like to see what he has learnt extended to the wider teaching staff in the
form of a training course mentored by students who have already taken the Campus CMI programme.
Conventional approaches to talking about
leadership make it out to be a specialized
skill set, an art
form to be refined but never perfected, and
best left to individuals of a certain temperament and native predisposition.
Our hiring professionals call upon the
best and brightest of these highly educated and
skilled executives to
form the foundation for our clients» ideal
leadership dream teams.
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong
leadership and problem solving
skills * Strong written and verbal communication
skills * Strong interpersonal
skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule
form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is
best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational
skills * Exemplary coaching / motivational
skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.
The developmental model holds that athletics are not only a
form of recreation, but a valuable way to teach children «real world» values such as
good sportsmanship, self - confidence, self - discipline,
leadership skills, and group cooperation.