[5:45] Intangible assets that business owners must leverage [11:50] Analyzing, measuring and replacing underperforming aspects [14:00] First impressions and first statements [17:40] The
lifetime value of a
customer [20:00] Incentivizing employees [20:45] Ingenuity to find new points of leverage [22:00] Jay's experience turning «Icy Hot» around [26:30] The power of one small shift [27:50] Three ways to
grow a business exponentially [33:40] What stops people from optimization [40:00] The
value you bring to a
customer [43:00] Measuring, quantifying and improving your processes [48:10] Why most businesses fail [50:00] Building pillars that will support your business [57:00] Providing comfort for your
customer can bring in more revenue
Build loyalty with your patients by providing them proprietary exclusive formulas and
grow your integrative medicine practice by securing
customer loyalty and driving patient
lifetime value.