Sentences with phrase «guest complaint calls»

Monitored «live» guest complaint calls via recorded phone system and coached employees as appropriate regarding customer service skills, general complaint handling, company policies, etc..

Not exact matches

It had five employees, two hotel guests, no cook and a pesky Lihue Sugar Plantation train that drew constant complaints because of its 3 a.m. wake - up call, when it made its way past the hotel from the plantation to the mill with an overflowing load of sugarcane.

Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans to maximize exposure for the winery events and weddings • Act as a host to guests arriving to the vineyard directing them to a tasting bar or table • Collect payments and record data pertaining to income and expenses • Work with management in order to handle complaints and dissatisfied customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event staff • Act as a concierge for guests, providing recommendations on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed

If having a fast Internet connection is crucial, call the hotel before you book and ask the front desk if they get a lot of complaints from guests about Internet connections or speed.

To help ensure the highest quality of service at the Front Desk through assisting guests with gift certificate sales, calls, sales and complaints...

Answering the telephone and speaking with our anticipated guests that call to inquire about our menu, call ahead seating, wait times, comments / complaints, etc..

Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, billing, and solving any possible complaints.

KEY ACHIEVEMENTS • Acquired a corporate account worth $ 50000 annually, by providing exceptional first contact services to company director, dining in one of the restaurants within the hotel • Streamlined the guest reservation process by introducing online reservations and check - in modules • Introduced wake - up call procedures which resulted in positive guest feedback on an average of 9/10 • Manned the front desk for 15 hours straight on an extremely busy day, without a single complaint or concern being recorded

Respond to all guests» requests, problems, complaints and / or accidents presented at the Front Desk or through reservations, comment cards, letters and / or phone calls, in an attentive, courteous and efficient manner.

They also answer room service calls and respond to complaints and guests» problems.

Will be responsible for checking guests in and out, field resort comments and complaints, posting security deposits, answering phone calls, and assisting with preparing marketing materials.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly... seating availability, service, safety and well - being of guests.