Sentences with phrase «guest complaints by»

Not exact matches

But the association has mounted a legal challenge to Seattle's new law, saying it infringes on customers» rights by requiring hotels to keep logs of complaints against guests.

The company's frat - like work environment was in evidence both during a 2014 outing in South Korea when Kalanick and other executives went to a karaoke bar that allowed male guests to select paid «hostesses» by number — leading to an HR complaint by one one female manager in the group — as well as at a Las Vegas retreat in 2015 where one male employee groped a fellow employee and another brought a prostitute to his room.

by The Republican Newsroom Thursday May 29, 2008, 7:47 PM By HOLLY ANGELO [email protected] CHICOPEE — The Massachusetts Republican Party filed a complaint with the State Ethics Commission today alleging that state Rep. Joseph F. Wagner used official state stationery to invite guests to a fund - raising dinneby The Republican Newsroom Thursday May 29, 2008, 7:47 PM By HOLLY ANGELO [email protected] CHICOPEE — The Massachusetts Republican Party filed a complaint with the State Ethics Commission today alleging that state Rep. Joseph F. Wagner used official state stationery to invite guests to a fund - raising dinneBy HOLLY ANGELO [email protected] CHICOPEE — The Massachusetts Republican Party filed a complaint with the State Ethics Commission today alleging that state Rep. Joseph F. Wagner used official state stationery to invite guests to a fund - raising dinner.

there was also a complaint of smelly drains in the lower floor bathrooms, and the yoga teacher was crazy expensive: (also, the staff need to bring out all the food, we felt we paid for things but they could have languished in a drawer if we didn't remember to ask for them... Also the staff could be a little better at providing more pool towels more regularly and making the beds whilst guests at breakfast... someiimes we felt that if we didn't ask we would «nt get, eg smothies by the pool, but anything we did ask for was given straight away... But overall the service and food was amazing and we all had a wonderful time.

If requests by Management to remedy any complaints are not met by guests Aqua Vista reserves the right to evict guests without notice.

And third — and this is where it becomes clear that Phillips's line of questioning has been directed by the Öğüt himself — she must try to locate any complaints her guests may still be nursing, not about the project itself, but about the artist.

Delivered superior customer service by resolving guest complaints and issues and acting as Concierge

Ensured complete guest satisfaction by contacting «at risk» guests to resolve any disputes or complaints in a timely manner.

Provides courteous guest service by responding promptly and efficiently to inquiries, request and complaints.

Resolves maintenance problems by acting on guest complaints, staff work tickets and conferring with management and department heads as need, quickly and effectively.

Dining Room Supervisor The Fairmont Palliser, Calgary, AB May 2013 — Present • Organize overall activities of the dining area to ensure exceptional guest service • Perform accurate posting of bills and shift the balance • Make sure a clean, neat and safe dining area at all times by following hygiene protocols • Increase revenue by upselling in a proactive manner • Adhere to F&B service standards to ensure a comfortable experience for guests • Make sure that all guests enjoy dining service • Handle guests complaints and resolve the same in a timely fashion

• Competent at handling complaints and irate guests by employing exceptional expertise in diffusing potentially «blow up» situations, while maintaining dignity of the hotel and that of the guest

Key Accomplishments: • Enhanced the guest's positive feedback by 40 % through demonstration of exceptional work etiquette and hospitality skills • Implemented proactive approach in customer complaint resolution enhancing the efficiency of department by 50 %

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polGuest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polguest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

• Greeted guests as they arrived and responded to their queries • Provided guests with information regarding bookings and availabilities • Took queries for booking rooms and conference halls and provided per day / night costs • Provided guests with information of hotel's facilities and policies • Ascertained that lobbies and front desks are kept clean by coordinating efforts with housekeeping • Escorted guests to their rooms and recreational areas • Took and services guests complaints and forwarded escalated ones to managers

KEY ACHIEVEMENTS • Acquired a corporate account worth $ 50000 annually, by providing exceptional first contact services to company director, dining in one of the restaurants within the hotel • Streamlined the guest reservation process by introducing online reservations and check - in modules • Introduced wake - up call procedures which resulted in positive guest feedback on an average of 9/10 • Manned the front desk for 15 hours straight on an extremely busy day, without a single complaint or concern being recorded

A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests.

• Well - versed in resolving guests» complaints and addressing their concerns by effectively conducting thorough research of problems and issues

• Demonstrated knowledge of planning and coordinating the provision of efficient services to hotel patrons • Extensive knowhow of leading guests through check in and check out duties, targeted at providing them with a positive image of the hotel • Able to take ownership of guests» complaints and employ techniques to ensure immediate resolution • Functional ability to minimize disruptions and ward of unpleasant situations by employing tact and good customer service sense

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities

Increase guest satisfaction levels by delivering improved products; assess guest complaints and follow up on issues.

Provided guests with prompt and courteous service, answered their questions, appreciated their suggestions and above all resolved any customer related issues, complaints and problems by interacting in a professional and approachable manner.

Showing all guests respect, providing for their needs and ensuring that guests receive superior service which can be attained by anticipating, mitigating, and / or resolving issues / complaints, and by checking on each guests» experience during their visit.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly... seating availability, service, safety and well - being of guests.

I have NO complaints except (lol) I was a bit put off by the different fees (guest fee, cleaning fee, pet fee, insurance, taxes, etc) which by the time it added up was actually higher than the actual rental fee... that is the only negative and would be the only thing that might preclude me from renting in the future, because no - one likes fees to be higher than their rent.