Sentences with phrase «guest complaints in»

• Responded to guest complaints in a courteous, timely manner.

Monitor and oversee guest service function to ensure corrective action is taken to resolve guest complaints in a timely manner

Not exact matches

The company's frat - like work environment was in evidence both during a 2014 outing in South Korea when Kalanick and other executives went to a karaoke bar that allowed male guests to select paid «hostesses» by number — leading to an HR complaint by one one female manager in the group — as well as at a Las Vegas retreat in 2015 where one male employee groped a fellow employee and another brought a prostitute to his room.

Ultimately, every employer needs to demonstrate that they have procedures in place to prevent and respond to complaints of sexual harassment, whether they come from guests or co-workers.

This is the dish that I always create for guests because I've never had a complaint in all the years I've made it!

The idea is to troubleshoot guests» complaints as they arise, not scaring employees into not making mistakes in the first place.

Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans to maximize exposure for the winery events and weddings • Act as a host to guests arriving to the vineyard directing them to a tasting bar or table • Collect payments and record data pertaining to income and expenses • Work with management in order to handle complaints and dissatisfied customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event staff • Act as a concierge for guests, providing recommendations on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed

This is the dish that I always create for guests because I've never had a complaint in all the years I've made it!

I have been in business for 25 years without a complaint, I even get thank you notes from producers for getting them good guests.

Otherwise, a great stay and no real complaints Amphora St Private Apartments Palm Cove Guest Review Response from Cairns Holiday Specialists Hi Chris, the Amphora St Private Apartments Palm Cove are in a fantastic central location along the beachfront in Palm Cove.

there was also a complaint of smelly drains in the lower floor bathrooms, and the yoga teacher was crazy expensive: (also, the staff need to bring out all the food, we felt we paid for things but they could have languished in a drawer if we didn't remember to ask for them... Also the staff could be a little better at providing more pool towels more regularly and making the beds whilst guests at breakfast... someiimes we felt that if we didn't ask we would «nt get, eg smothies by the pool, but anything we did ask for was given straight away... But overall the service and food was amazing and we all had a wonderful time.

We found the hotel staff were very good and attentive Amanda at reception was extremely helpful the downside to our holiday were the school children staying overnight until complaints were made and acted upon also noisy and inconsiderate guests in the room above spoiled our nights sleep

Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel guests or hotel staff.

The only minor complaints were sugar ants in the guest bath and the kitchen floor could use a mopping.

Please contact them to find out the latest rate) Contact Number (s): [phone] Email Address: [email protected] Website / Other Resources: Official Website Guest Reviews: contrary to the complaint of most travelers in Puerto Galera, I find Felina Guesthouse as private, clean, accessible.

The agency said it got a complaint in August 2014 about the Hilton Anaheim blocking Wi - Fi hot spots and demanding guests pay a $ 500 fee to access Hilton's network.

Lead counsel to multinational and national hotel chains and to hotel management companies in connection with all matters related to the workplace and guest complaints under all provincial legislation.

Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner

Some of their typical duties are managing the check - in process, solving customer complaints, training employees, and gaining feedbacks from guests.

Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check - in procedures, billing, and solving any complaints coming from clients.

Represented the hotel in regard to guest complaints and situations that required instant action.

Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, billing, and solving any possible complaints.

These professionals are found in virtually any organization and have the following responsibilities: maintaining filing systems, establishing workflow procedures, greeting guests, monitoring expenses, solving customer complaints, replenishing office supplies, guiding administrative staff, making recommendations to management, and monitoring employee performance.

Ensured complete guest satisfaction by contacting «at risk» guests to resolve any disputes or complaints in a timely manner.

Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints

Common responsibilities performed in this position include making reservations, checking in and out guests, arranging for local transportation, processing payments, and responding quickly to guest issues and complaints.

Provide information about services available and respond to guests» complaints in a warm and cordial manner

Represented the fitness center in regard to guest complaints and situations that require instant action

Implement various innovative projects to enhance guest satisfaction and dealt with complaints in a professional manner.

Ensured special request, complaints, and feedback from guests were carried out in a timely and cost effective manner

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Housekeeping Supervisor 2013 — Present AQUA HOTELS — Bellows Falls, VT • Inspect level of cleanliness and report issues to the management • Assist in scheduling of staffs according to projected staffing requirements • Respond to guests» requests and complaints • Report needed repairs to the maintenance staff • Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas • Coordinate supplies of linen etc. to maintain sufficiency • Report lost and found articles • Maintain linen carts and supplies as necessary

Omni Hotels - Irving, TX 2009 — 2013 Front Desk Clerk • Provided the utmost quality of service to the clients at all times • Responded switchboard with proper telephone etiquette • Dealt with guest complaints and requests quickly and effectively • Posted guest charges and computed bills • Took reservation requests professionally • Checked guests in and out in a friendly manner

CAREER HIGHLIGHTS • 5 + years» extensive experience in different Front Desk roles • Highly skilled in customer services activities — both on the telephone and in person • Special talent for handling guests regarding registration, check - in, and check - out • Proficient in managing cash and credit cards • Proven record of servicing guests» complaints and resolving problems in a friendly manner

Entry level role assisting guests with check in and check out procedures, responding to quest inquiries and requests, fielding and resolving guest complaints, promoting hotel services and facilities, and other tasks.

Trained event staff employees on customer service protocols and handling pricing complaints as well as limited accessibility for handicapped guests, resulting in an increased level of employee productivity

He will ensure that the walls, ceilings, fixtures, electrical systems, elevators, parking lots, etc. are in good condition and there is no complaints from guests for whatsoever reason.

Responsibilities: Greet customers at the door, entertain them while they waited for their table, offer complimentary beverages during their wait, escort them to their table, offer water, discuss menu options with every patron table, communicate to them the name of their server for the evening, provide waiting time to each party, assist the servers when counting their tallies at the end of each shift, thank every guest in person for choosing the restaurant and invite them to come again, handle all the complaints, link to management if the complaints could not be handled at my level.

Dining Room Supervisor The Fairmont Palliser, Calgary, AB May 2013 — Present • Organize overall activities of the dining area to ensure exceptional guest service • Perform accurate posting of bills and shift the balance • Make sure a clean, neat and safe dining area at all times by following hygiene protocols • Increase revenue by upselling in a proactive manner • Adhere to F&B service standards to ensure a comfortable experience for guests • Make sure that all guests enjoy dining service • Handle guests complaints and resolve the same in a timely fashion

• Competent at handling complaints and irate guests by employing exceptional expertise in diffusing potentially «blow up» situations, while maintaining dignity of the hotel and that of the guest

Guest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaGuest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaguest complaints and problems • Receive and acknowledge reservations and cancellations

To use my experience and skills as a hotel night auditor in handling any complaints the guests may have in the night

Respond and remedy violations in codes, complaints, medical emergencies, and various guest concerns

Specialize in helping guests check in and out, giving them advice and information about the surrounding area, listening to complaints and helping guests enjoy their stays.

• A friendly individual who has a track record of providing highest quality of customer service • Demonstrated ability to deal effectively with guests» complaints and anger quickly and successfully • Able to check guests in and out professionally and in a gracious manner • Adept at posting guest charges and bills • Well versed in handling mail and messages as per procedures • Skilled in answering switchboard in keeping with standards of good telephone manners

Key Accomplishments: • Enhanced the guest's positive feedback by 40 % through demonstration of exceptional work etiquette and hospitality skills • Implemented proactive approach in customer complaint resolution enhancing the efficiency of department by 50 %

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polGuest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polguest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

KEY ACHIEVEMENTS • Acquired a corporate account worth $ 50000 annually, by providing exceptional first contact services to company director, dining in one of the restaurants within the hotel • Streamlined the guest reservation process by introducing online reservations and check - in modules • Introduced wake - up call procedures which resulted in positive guest feedback on an average of 9/10 • Manned the front desk for 15 hours straight on an extremely busy day, without a single complaint or concern being recorded

Locust Restaurant — Waterbury, VT Restaurant Manager 2012 - Present • Manage restaurant operations regarding staffing, scheduling, sales and customer service • Greet guests and make arrangements to seat them • Ensure provision of service regarding order accuracy and time management • Interview, hire and train staff to work in a restaurant environment • Ensure smooth coordination between the back - end and front - end activities • Manage inventory and stocks and supplies • Handle customer complaints and queries

• Issued room keys or cards to guests and provided them with information on how to use them • Ascertained that front desk area is properly cleaned and maintained at all times to project a positive image of the hotel • Oversaw cash handling and accounting procedures, and provided assistance with audits during assigned shifts • Resolvde guests» complaints in a prompt manner to ensure satisfaction and return business