Not exact matches
Common responsibilities performed in this position include making reservations, checking in and out
guests, arranging for local transportation, processing payments, and responding
quickly to
guest issues and
complaints.
Resolves maintenance problems by acting on
guest complaints, staff work tickets and conferring with management and department heads as need,
quickly and effectively.
Omni Hotels - Irving, TX 2009 — 2013 Front Desk Clerk • Provided the utmost quality of service to the clients at all times • Responded switchboard with proper telephone etiquette • Dealt with
guest complaints and requests
quickly and effectively • Posted
guest charges and computed bills • Took reservation requests professionally • Checked
guests in and out in a friendly manner
•
Quickly respond to
guests who have issues or
complaints.
• A friendly individual who has a track record of providing highest quality of customer service • Demonstrated ability to deal effectively with
guests»
complaints and anger
quickly and successfully • Able to check
guests in and out professionally and in a gracious manner • Adept at posting
guest charges and bills • Well versed in handling mail and messages as per procedures • Skilled in answering switchboard in keeping with standards of good telephone manners
• Highly skilled in anticipating
guests» requirements and respond
quickly and acknowledge all
guests • In - depth knowledge of verifying registration card information with the
guest • Demonstrated ability to answer telephone using correct greeting and telephone etiquette Hands - on experience in communicating important
guest information to designated departments and employees • Knowledge of obtaining back - up information for
guest credit / payment method and enter into system; collect cash and arrange change when required • Track record of maintaining positive
guest relations at all times • Proven record of resolving
guest complaints and ensuring
guest satisfaction • Able to maintain complete knowledge of services, rates and activities at all times • Proven ability to direct Bell Person to accompany
guest and transfer their luggage to the room • Thorough understanding to resolve discrepancies on the room status report with Housekeeping • Comprehensive knowledge of processing adjustment vouchers, paid - outs, correction vouchers and miscellaneous charges • Substantial knowledge to match the bucket check to in - house
guest ledger report and convey inconsistencies to Manager
Improved call center functionality and service capacity by resolving customer
complaints efficiently and
quickly... seating availability, service, safety and well - being of
guests.