Sentences with phrase «guest expectations daily»
«These distinctions speak highly of the dedicated resort team, and we are proud to recognize our attentive staff members who surpass guest expectations daily with exceptional service.»
http://www.breakingtravelnews.com/ Not exact matches
By Chris Geary, Guest Blogger As an AP World History teacher at a charter school in the Far Northeast of Denver that holds uniquely high expectations for students, I have witnessed the fundamental necessity of expecting students to perform to the best of their ability on a daily basis.
On a daily basis I get great pleasure in exceeding my guests» expectations.
Sets daily example of guest hospitality and ensured restaurant associates strive to meet or exceed customer expectations.
Front of House Coordinator — Wilson's Steakhouse — 2015 - present • Manage host staff at elegant, 12 - table upscale steakhouse • Arrange reservations received by phone, online or walk - in guests, and schedule tables in an efficient and streamlined manner based on time of day • Greet guests upon entrance and provide menu with brief overview explanation • Train host staff in reservations system, point - of - sale system, and company standards for host expectations and duties • Lead daily staff briefings and monthly staff review meetings, conduct team - building exercises, and complete quarterly performance reviews for host staff members • Coordinate logistics with dining room staff to ensure seamless guest experience • Offer rewards program to guests and explain benefits of membership; increased overall guest memberships by 15 % after six months in the position
Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
Maintain daily room inventory status to achieve optimal levels of revenues while meeting guest expectations.
- Summary of Qualifications - CUSTOMER SERVICE: Daily Meetings with Guests to understand their expectations and form a long term relationship - Design Menus and Events to Exceed their Expectations - Developed Management and Staff Ensuring Quality Food / Beverage and Obtaining Financial Goals FINANCIAL: Prepared Operation Budgets to meet Short - term and Long - Range Profit Goals for Facilities ranging from $ 780K to $ 5.25expectations and form a long term relationship - Design Menus and Events to Exceed their Expectations - Developed Management and Staff Ensuring Quality Food / Beverage and Obtaining Financial Goals FINANCIAL: Prepared Operation Budgets to meet Short - term and Long - Range Profit Goals for Facilities ranging from $ 780K to $ 5.25Expectations - Developed Management and Staff Ensuring Quality Food / Beverage and Obtaining Financial Goals FINANCIAL: Prepared Operation Budgets to meet Short - term and Long - Range Profit Goals for Facilities ranging from $ 780K to $ 5.25 M - Purc...
Responsible for overall operations Responsible for superior guest service Responsible for working with vendors to develop a wine list that incorporates a balance of price point and value to fit the needs of our guests Developed and implemented a menu to pair well with our wines and spirits Responsible all daily, weekly, period financial reporting Responsible for food, liquor ordering Responsible for liquor and food inventory Implemented local marketing, promotions, and responsible for coordinating special events ACCOMPLISHMENTS Exceeded sales increase expectations with a 13 % increase in 2015 and 6.4 % increase in 2016.
Key Highlight: • Instrumental for ensuring AAA four diamond expectations are met on a daily basis and provided exceptional service to all internal and external guests.