To acquire an opportunity with solid, growth - oriented hospitality company allowing you to
utilize my many years of experience and share my ever - growing passion for food and culinary arts to benefit every
guest served while continually exceeding their
expectations.
Essential Duties · To welcome and serve all
guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all
guest compliments, comments, observations and complaints in a timely and effective manner, achieving
guest satisfaction · To reserve, register and check out
guests completely and accurately, following the procedures and policies set up for this process · To
utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of
guest history · To process credit card authorizations for each
guest upon arrival and as needed during stay · To accurately post charges to group,
guest, member and house accounts when necessary · To forward messages to departments with regards to
guest requests and
expectations and to follow up on requests with the
guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each
guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate
guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).