Sentences with phrase «guest issues»

Staff members get notified and can efficiently manage through one shared inbox, ensuring guest issues are resolved in less time.

Daily management meetings are used to identify and resolve any potential guest issues.

Proven capabilities include quickly resolving guest issues, adjusting schedules, coordinating transportation and supervising staff.

Developed a guest services training program that empowered staff to immediately solve guest issues, reduced guest complaints / issues by 25 %, and increased guest satisfaction metrics to 90 % favorable comments.

Mitigate guest issues while providing excellent customer service.

My service would include cleaning, linen and towel restocking, lawn mowing / snow removal, organizing minor and last minute repairs, messaging guests, and being available 24/7 to deal with guest issues.

Micros, Info Genesis, Aloha, POS, Avero, Pay Com.P & L, Inventory, Schedules, Training, Hiring, Strong Leadership, Familiar with all aspect of fine dining and high volume Restaurants, Handle guest issues highly motivated and always willing to learn.

Listened and act on guest issues and concerns and ensure that all of their needs are met promptly and to their complete satisfaction

Handle guest complaints and resolve guest issues pertaining to hotel service in a timely and effective manner

My background includes providing key support for both small - and high - volume hotels, including greeting guests, scheduling reservations, addressing and rectifying guest issues, and ensuring customer service excellence.

¥ Resolved guest issues regarding catering matters.

Banquet Houseperson City Hotel — Rancho Palos Verdes, CA 2012 — Present • Maintain a clean and tidy resort area • Provide common resort information for guests • Resolve guest issues quickly and with great care and effectiveness • Maintain the sanitation of banquet storage rooms

So even though it is 10 % commission the inspectors / handymen will be costly when you add up all their service calls for guests issues / inspections etc..

Some of the duties a Guest Service Manager completes are solving guest issues, coordinate check - in processes, supervising employees, scheduling shifts, and implementing customer service programs.

Promoted to MOD (Manager on Duty) to be in charge of all guest complaints and guest issues while managing the «To Do» check list

Respond to guest requests and handle guest issues; investigate and report issues or complaints to management Answer phones for reservations and check online booking system to prepare facilities and anticipate guest needs.

Utilizing the LMS system to navigate through reservations accordingly and resolve guest issues and settle folios

«Employee empowerment means being able to use my natural ability to create a lasting memory for guests or resolve a guest issue and have the confidence that my company supports me 100 % in my effort,» explains a senior account executive at The Ritz - Carlton.

Ensured accurate and prompt service for any guest issues or requests, making sure there was a follow up and guests needs were met and completed in a timely manner.

Common responsibilities performed in this position include making reservations, checking in and out guests, arranging for local transportation, processing payments, and responding quickly to guest issues and complaints.

Quickly responding to and resolving, or escalating when necessary, guest issues and complaints

Daily duties listed on a Guest Room Attendant resume example include changing bed linens, cleaning bathrooms, replacing stocks of guest supplies and mini-bar drinks, dusting furniture, vacuuming floors, and solving guest issues.

• Personally responded to guest issues to ensure a satisfactory resolution.

Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations

Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive.

* Must review all site tours, resumes, arrivals, and departures daily, provide communications and operational actions of team to deliver upon all service standards * Intercept all guest issues and respond directly with guest on behalf of the property.

Resolved guest issues and completed special requests to ensure the satisfaction of the guests.

Anticipated guests» needs and responded promptly to guests issues.

Assisted the front office with all guest issues, and daily operations.

In addition, I possess the customer orientation and incomparable communication skills that will allow me to respond to guests issues, complaints or problems in a fast, efficient manner to maintain a high level of customer satisfaction and quality service.

Took incoming guest phone calls and either dispatched maintenance or took whatever action was necessary to resolve the guest issue.

• Resolve guest issues and complaints promptly and with exceptional level of professionalism to encourage repeat patronage.

They ensure that service standards are met and that guest issues are resolved...