Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from
guests / potential
guests and respond to
questions regarding room availability and tariffs • Transfer incoming calls to intended recipients and take messages in case of unavailability • Resolve queries or problems
over the
phone or escalate them to managers or department heads • Route calls to
guests after ensuring that the
guests are willing to take the calls • Provide limited information to callers regarding
guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and
guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems regarding emergency situations • Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each
guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a
guest relation officer can be assigned to them