Sentences with phrase «guest relations manager when»

Not exact matches

• Highly skilled in anticipating guests» requirements and respond quickly and acknowledge all guests • In - depth knowledge of verifying registration card information with the guest • Demonstrated ability to answer telephone using correct greeting and telephone etiquette Hands - on experience in communicating important guest information to designated departments and employees • Knowledge of obtaining back - up information for guest credit / payment method and enter into system; collect cash and arrange change when required • Track record of maintaining positive guest relations at all times • Proven record of resolving guest complaints and ensuring guest satisfaction • Able to maintain complete knowledge of services, rates and activities at all times • Proven ability to direct Bell Person to accompany guest and transfer their luggage to the room • Thorough understanding to resolve discrepancies on the room status report with Housekeeping • Comprehensive knowledge of processing adjustment vouchers, paid - outs, correction vouchers and miscellaneous charges • Substantial knowledge to match the bucket check to in - house guest ledger report and convey inconsistencies to Manager