Sentences with phrase «guest relations staff»

24 hour Reception Services, baby sitting (fee), 24 hour room service (fee), dry cleasnig (fee), guest relations staff, arcade shops, event rooms with A / V equipment and professional staff for 370 people hosting meetings, gala events and weddings, and a wealth of further front desk services.

Not exact matches

24 hour Reception Services, housekeeping, 24 hour duty manager, multilingual staff, room service, Concierge lounge, overnight laundry service, wired & WiFi internet, Bank & ATM, clinic and 24 hour Doctors on call, a business centre which includes secretarial and presentation media services, extensive meeting, conference & banqueting facilities for up to 600 people, guest relations service, tour & travel desk, services for guests with special needs, car rental & limousine service, in - resort transport, city centre shuttle service, safe boxes, luggage storage, no pets allowed, Baron Shopping Arcade includes more than 25 shops including a mini market, hairdresser & beauty salon, and onsite parking availability.

• 24 - hour Concierge • 24 - hour room service • 24 - hour security assistance • Limousine • Valet parking • Foreign exchange • Safe deposit boxes • Multilingual speaking staff • Business center • Royal Club Lounge for Royal Club rooms and suites • Fitness and spa • Lagoon - style swimming pool • Japanese / Russian / Chinese speaking Guest Relations • Phone rental • Smoking and non-smoking floors • Airport representative

We thought it would be interesting to put to some of our 3 newer staff who are very good travel agents, and although they have never actually been to the Gili islands before, we thought a little learning trip would be in order, with lots of tasks like updating our FREE map of the island, introductions to new and existing hotel's guest relations and a hopefully neutral and truthful impression of the Gili islands.

Staff include a full - time guest relations manager to organize any assistance you need inside or outside the villa, a full - time chef, and three private villas for your personal service attendants.

Offices for the staff and guest relations managers are completely separate from the guest areas to Ensure your privacy.

It is hosted by Leonard Lee and Angie Butterbrodt from the Thomson Reuters media - relations staff and several of the guests are authors of Thomson Reuters books.

In that time, I've gained a reputation for expertly fostering and sustaining enduring working relations with numerous visitors and guests, as well as the management and staff.

Ensured operational efficiencies by overseeing all departments and staff on property including guest relations, kitchen / serving staff, housekeeping, maintenance, security, front desk, and audit.

Specialized in excellent guest service in all aspects of hotel functions including staff to management relations.

• Greet guests as they arrive and ensure that they are being serviced by a guest relation officer • Provide guests with information regarding reservations and the hotel's services and premises • Answer multi-line phones and direct calls to appropriate staff members and guests • Provide directions to guests within the hotel or escort them to their desired areas • Make travel arrangements for guests by contacting travel agencies and local travel services for cabs and transits

Assisted in daily administrative support to all levels of staff, from guest relations to managing correspondence

Executed specific initiatives of planning, marketing, cost - control, staff training, employee relations, and guest satisfaction

Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness and performance management issues.

January 2014 to Present Hotel by the Ocean — New Cityland, CA Hotel General Manager • Supervised all hotel functions, including staff management and guest relations.

PERFORMANCE PROFILE Customer - focused Guest Relations Manager known for inspiring staff to excel at delivery of exceptional customer services.

Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from guests / potential guests and respond to questions regarding room availability and tariffs • Transfer incoming calls to intended recipients and take messages in case of unavailability • Resolve queries or problems over the phone or escalate them to managers or department heads • Route calls to guests after ensuring that the guests are willing to take the calls • Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems regarding emergency situations • Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to them

The wait staff at any restaurant, bar or hotel is considered the face of the organization as waiters, servers, hosts and guest relation officers are the first people that customers contact with.

• Strategic Kitchen Planning • Budget Management • Culinary Staff Training and Development • Menu Development • Team Building and Leadership • Guest Relations

Passports and Consular Officer — Customer Service Duties & Responsibilities Deliver on - site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members while providing and ensuring a high - quality customer service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business operations