Sentences with phrase «guest requests ensure»

High - tech touches such as wireless Internet access, floor valet panel, voicemail, flat — screen televisions, iPod docking stations and in - room iPads for guest requests ensure your room meets all your technological needs.

Not exact matches

To ensure that we have sufficient resources to accommodate our guests, we request that you pre-register for this wonderful literary event.

Guests are kindly requested to ensure that they are appropriately dressed in all restaurants and evening bars (shorts and swimming suits are not permitted)

In addition to being stationed at your door upon arrival and greeting your party with complimentary champagne, your personal Butler will serve you and your guests tableside for all in - room meals and cocktails, provide complimentary laundering and shoe - shine services, and serve as your personal concierge coordinating with all of the resort's departments to ensure fulfillment of your every request.

Guests are kindly requested to ensure that they are appropriately dressed in all restaurants and bars (shorts and bathing costumes are not permitted).

Guests will be requested to sign a waiver and indemnity to ensure you are of fit health to go on any excursion on the retreat.

If guests want 4 or 5 - star service with more basics, breakfast, towels, boat rides, kitesurfing lessons or anything or anything else they need to only ask and we will be able to arrange anything should we be given sufficient time to prepare and ensure they have paid for the extras requested.

If guests will arrive after midnight they should advise their arrival time by «Special Request» to ensure staff are available to check them in on arrival.

Philip Bolson, general manager at The Grand Hotel & Spa, said: «As a luxury hotel we try to accommodate all of our guests» unique requests to ensure an unforgettable stay and recently we have been asked about helicopter landing spots and transfers.

As a special thank you for your visit, guests staying at La Dolce Vita during the 2016 - 2017 ski season will arrive to find the home stocked with a variety of gourmet goodies, including: - Italy's finest coffee, Illy, for preparing espresso, cappuccino and more in the home's Miele coffee system - Two bottles of the homeowner's favorite Italian wines, one white and one red - Fine Italian artisan foods and delicacies from Tony Caputo's gourmet market in Salt Lake City At Wyndham Vacation Rentals, we make every effort to ensure that you get the exact property you request.

This service initiative assigns a personal concierge, acting as a primary contact, to every guest ensuring that each request is fulfilled.

The hotel states Dress code: to ensure a pleasant atmosphere in our restaurants, we kindly request that guests do not wear shorts or sportswear during dinner.

Assign requests to the proper sales / concierge agent, schedule a Guest Call Back and follow - up with agent to ensure guest satisfacGuest Call Back and follow - up with agent to ensure guest satisfacguest satisfaction;

Assign requests to the proper sales / concierge agent, schedule a guest call back and follow - up with agents to ensure guest satisfaction;

The JS Horitzo beach hotel is proud to offer to its guests a wide variety of services to ensure their enjoyment when staying in Majorca, and among them guests will find a shuttle service to / from the airport available upon request, a panoramic terrace with sea views, table tennis, tennis courts and an outdoor swimming pool for adults and children with sun beds and parasols.

The fireplace and underfloor heating ensure the utmost comfort whatever the season and a private butler is at guests» service at all times to fulfil any requests.

Their friendly experienced staff will ensure guests stay is a pleasant experience and will gladly assist with any guest service request including; transfers, activity and tour bookings, and the complex provides guest laundry facilities, free wireless broadband and car parking.Real service, real value, real Noosa.

Anticipate the needs of guests and ensured all inquiries, requests, and issues were rapidly resolved

Liaising effectively between various departments — including housekeeping, front office, and food and beverage — to ensure the accomplishment of guest needs and requests

Ensured accurate and prompt service for any guest issues or requests, making sure there was a follow up and guests needs were met and completed in a timely manner.

Sample resumes for this position highlight such skills as maintaining distribution systems for utilities; ensuring a timely response to service requests by guests, employees, and management to repair or replaced interior fixture or furnishings; and maintaining an adequate inventory of parts, tools, and supplies.

Communicating to my fellow team members and AYS agents as to VIP guests, amenities, and personal requests to ensure a pleasant stay with us

Essential duties of these professionals are ensuring a memorable experience, meeting guests» needs and requests, encouraging customer feedback, solving guest complaints, coordinate special guests» arrivals and departures, and promoting amenities.

Performing comprehensive hotel front desk responsibilities — including phone management, reservation booking, special request accommodation, and payment processing — while ensuring seamless operations and guest service excellence.

Provide guests with access to hotel services, forward in - room meal requests and ensure that mail, faxes and packages are delivered in a timely manner.

He should also ensure that the requests and needs of the executives and guests are taken care of.

Ensured special request, complaints, and feedback from guests were carried out in a timely and cost effective manner

Coordinated and directed housekeeping staff by communicating and assigning any facility / room maintenance issues and ensuring guest hospitality needs were completed upon request.

• Set up banquet rooms by ensuring that buffet tables and guest tables and chairs are properly dusted, cleaned and clothed • Place dishware and flatware on tables in an aesthetic manner • Greet and welcome guests as they arrive and assist them in finding the right tables for themselves and family members • Serve water or welcome drinks as soon as guests have sat down • Assist in the setup of buffet table by ensuring that food items are properly placed and that any dish that has run out, is refilled promptly • Ascertain availability of cutlery such as serving spoons and forks on the buffet table • Serve food and beverage items to guests on their tables and fulfil requests for additional servings • Quickly remove dishes as soon as guests have finished eating their course and supply new ones • Clear away soiled dishes and glasses and ensure that they are transported to the kitchen area in a timely manner • Take off dirty tablecloths and replace them with freshly laundered ones • Ascertain that the floor in the banquet area is properly cleaned after each event • Stock up on extras such as condiments and napkins

• Greet guests as they arrive and depart • Follow up on guest inquiries • Coordinate and manage requests for special arrangements • Escort guests to their assigned rooms • Ensure rooms are serviced appropriately and meals are served accurately and on time • Transport dirty linen to be cleaned • Set up stock and maintain work areas • Assist other departments in order to provide excellent customer services

The housekeeper is required to thoroughly clean the room once the guest have vacated and ensure that the room is spic and span for the arrival of the next guest, at times the professional may be requested to provide additional cleaning of the room by the guests.

Served guests in a fast and flawless manner maintaining service requests in under 30 minutes to ensure customer satisfaction levels were exceeded or maintained

Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs

My background includes handling 125 + calls each day, scheduling reservations, processing changes and cancellations, responding to inquiries, and ensuring guest service excellence while completing all reservation requests.

Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction

Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email or direct communication

Welcomed hotel guests in a warm and friendly manner, worked to meet guests» special requests, ensured that each guest had a memorable stay.

Resolved guest issues and completed special requests to ensure the satisfaction of the guests.

Waiter Panini, Gallup, NM 2006 — Present • Welcome guests and seat them in keeping with their preferences • Offer menus and provide suggestions when requested • Serve welcome drinks • Take orders and relay to the kitchen in an accurate manner • Ensure order accuracy before delivery to the customer • Deliver orders and ask for feedback during and after meals • Mix and serve drinks as requested • Provide customers with information on daily specials • Explain how menu items are prepared when requested • Remove dishes and ensure that tables are bussed appropriately • Prepare and serve special dishes on the table when Ensure order accuracy before delivery to the customer • Deliver orders and ask for feedback during and after meals • Mix and serve drinks as requested • Provide customers with information on daily specials • Explain how menu items are prepared when requested • Remove dishes and ensure that tables are bussed appropriately • Prepare and serve special dishes on the table when ensure that tables are bussed appropriately • Prepare and serve special dishes on the table when needed

Provided accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

Working from the front desk which is the «nerve center» of the property, they will respond promptly to guest requests and will coordinate with and the Guest Services team with other departments in performing a variety of tasks that ensure a consistently positive guest experience, from pre-arrival to point of departure and beguest requests and will coordinate with and the Guest Services team with other departments in performing a variety of tasks that ensure a consistently positive guest experience, from pre-arrival to point of departure and beGuest Services team with other departments in performing a variety of tasks that ensure a consistently positive guest experience, from pre-arrival to point of departure and beguest experience, from pre-arrival to point of departure and beyond.

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

Documented guest requests, complaints, or issues, and followed up with guests to ensure completion and guest satisfaction.

• Demonstrated ability to greet guests friendly and courteously, in sync with the hotel's standards and protocols • Highly experienced in operating courtesy shuttles and handling baggage for tours and / or dispatch purposes • Unmatched ability to recognize returning guests and welcome and escort them through the facilities • Qualified to store and retrieve luggage and other objects for guests, in accordance to hospitality standards and procedures • Proficient in ensuring that lobbies, bell closets and work areas are clean and presentable at all times • Highly skilled in safely and efficiently unloading luggage on curbsides, and promptly delivering it to guests» rooms • Hands - on experience in handling room service requests and assisting guests with laundry services • Deeply familiar with maintaining luggage carts and hailing taxis, and assisting with front desk and housekeeping tasks • Solid track record of efficiently delivering luggage, messages and packages to guests while maintaining the integrity of all items • Adept at informing guests of emergency procedures and operation of amenities within the room • Competent in inspecting guests» rooms for order and adequate supplies and timely providing items on loan to guests • Proven ability to provide assistance to concierge with her or his duties during busy periods, and manning the front desk as needed

Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from guests / potential guests and respond to questions regarding room availability and tariffs • Transfer incoming calls to intended recipients and take messages in case of unavailability • Resolve queries or problems over the phone or escalate them to managers or department heads • Route calls to guests after ensuring that the guests are willing to take the calls • Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems regarding emergency situations • Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to them

• Develop and implement policies for the parking lot • Issue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system

Received guest requests and complaints, and ensured initiation of appropriate actions.

• Hands - on experience in assisting with and overseeing guest check in and check out duties by ensuring smoothness and promptness • Effectively able to attend to guests» requests to ensure complete satisfaction and return business opportunities • Proven ability to maintain a constant presence in lobbies and other areas of the hotel in a bid to stay approachable • Proficient in creating and implementing staff schedules and ensuring that they are followed properly

• Decreased guest travel costs by 55 % by incorporating the services of Uber drivers, on specific requests • Increased the number of corporate accounts from 500 to 700, by indulging in extensive and rigorous marketing activities • Assisted hotel marketing and promotion teams in creating and implementing marketing campaigns • Coordinated room status updates with the housekeeping department to ensure that rooms are ready on time • Created and maintained records of guests and staff members in an accurate and confidential manner

Front Desk Supervisor — The Lighthouse Hotel, Port Aransas, Texas — September 2014 — Present • Monitor staff's treatment of guests to ensure consistent, high - quality service for 236 - room hotel • Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates • Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into account.