Sentences with phrase «guest satisfaction systems»

In my current role I monitor the performance of the hotel through the verification and analysis of guest satisfaction systems and financial reports.

Not exact matches

The API integration means that common clients can now automatically pass relevant guest details from their PMS system to ReviewPro so they can create and distribute customized in - stay or post-stay guest satisfaction surveys.

He has the knowledge and systems to build a team that can produce guest satisfaction and yet understands the freedom of expression it takes to create award winning food.

To use the strength of our trusted brands, products and systems to help you drive profitable growth and guest satisfaction

12/21/2017 BW Makes Debut in Central Delhi by Opening Two Properties Best Western Plus Central and Best Western Pearl 12/18/2017 BW Named «Best Debut Hotel Chain» at 2017 India Hospitality Awards 12/11/2017 BW Outlines Vision For The Future At 11th Asian Members» Meeting 12/07/2017 BW Announces Jim Cosgrove as New Board Chairman 12/05/2017 BW Offers Holiday Bonus To Rewards Members 12/01/2017 BW Receives Gold Recommend Readers» Choice Award For Best Value 11/30/2017 BW's Ron Pohl Wins Silver In Best In Biz Awards 2017 11/28 / 2017 BW's Expansion Accelerates All Across Asia 11/09/2017 BW Lowers Free Nights To Only 10,000 Points This Fall And Winter 11/09/2017 BW Cites Increased Guest Satisfaction Scores From Mobile Guest Engagement Tool Pilot; Launches Across Full System 11/09/2017 BW Unveils Experiences By Best Western Rewards 11/09/2017 BW Introduces New Lines of Exclusive Bath Amenities 11/02/2017 BW Named AAA ® / CAA ® Lodging Partner For Ninth Consecutive Year 10/31/2017 BW SureStay Hotel Group ® Eclipses 33 Properties Worldwide One Year After Launch 10/30/2017 BW Launches third soft brand, BW signature collectionSM by Best Western 10/26/2017 BW Breaks Ground on Dual - Branded Property in Austin, Texas 10/25/2017 BW Named Asia's Best Mid-Range Hotel Chain Three Years in a Row 10/24/2017 BW Announces Arrival of BW Premier Collection ® in Mississippi 10/19/2017 BW Scores Top Ranked Breakfast by J.D. Power 10/09/2017 BW Issues Loyalty Program «Throwdown» To Competing Hotel Brands 09/29/2017 BW Named Asia's Best Mid-Range Hotel Brand For Eleventh Time 09/18/2017 BW Invites Travelers To Fall Into Double Rewards Points 09/15/2017 BW Introduces Three New Hotels In Georgia 09/05/2017 BW Ranked Number One In Business Travel News» 2017 Hotel Brand Survey 08/24/2017 BW Signs Stunning Seafront Resort On Phu Quoc Island 08/21/2017 BW Announces New BW Premier Hotel In Heart Of The Southwest 08/10/2017 BW Adds Best Western Premier Detroit Southfield Hotel To Growing Portfolio 08/08/2017 BW Loyalty Program Receives Top Ranking From U.S. News & World Report ® 07/27/2017 BW Celebrates Groundbreaking of First GLō Property in Texas 07/17/2017 BW is Bringing BW Baggage Bucks Back 06/29/2017 Stratosphere and Aquarius Hotels Join BW 06/21/2017 BW Achieves Record - Breaking Level of Guest Satisfaction 06/15/2017 BW Hotels & Resorts Debuts in Bali's Cultural Heart 06/14/2017 Illinois Beach Resort Joins BW Soft Brand 06/01/2017 Best Western Premier Brand Continues Growth in North America 05/25/2017 Litchfield Inn Joins BW Premier Collection 05/22/2017 2017 Best Western Rewards ® Summer Promotion 05/18/2017 Co-Branded Loyalty Program Study — Best Western 05/15/2017 BW Opens Upscale Hotel in Malaysia 05/04/2017 Dorothy Dowling 2017 Silver Stevie ® Award Winner 04/26/2017 BW Introduces BW Baggage Bucks 04/24/2017 BW Debuts First New - Construction Dual - Branded Property 04/24/2017 BW Unveils Cutting - Edge Upscale Hotel in Batam 04/05/2017 BW Unveils New Upscale Collection in Japan 04/03/2017 BW Partners with HotelPlanner to Launch BWGroups ℠ RFP Tool 03/28/2017 Best Western Premier NYC Gateway Opens in North Bergen, New Jersey 03/15/2017 BW Premier Collection Arrives in Asia 03/06/2017 BW Targets Quality Growth Across Asia 03/06/2017 BW Premier Collection Eclipses 75 Hotels Worldwide 03/06/2017 BW Touts Substantial International Growth 02/21/2017 BW Adds Blake Hotel New Orleans to the BW Premier Collection 02/13/2017 BW Springs into the Season with New Rewards 02/01/2017 BW Makes Waves with First Hotel at Inle Lake 01/23/2017 BW Further Enhances Award Winning Loyalty Program 01/23/2017 BW's «White Label» Franchise to Surge in 2017 01/19 / 2017 BW Announces First Vīb Hotel to Open in Turkey 01/16/2017 BW Ranked # 2 in 2016 Best Hotel Rewards Study

«We have gotten a fair amount of feedback regarding our guest satisfaction and their hotel stay, concerns and impressions,» says Steph Bombardieri, who works at the property and submits emails to our system.

«AmericInn's unwavering dedication to first - rate quality and service, proven by its consistently high ratings and guest satisfaction scores, grows our North American system in the heartland where we see great opportunity for continued growth,» said Geoff Ballotti, Wyndham Hotel Group, president and chief executive officer.

Job Responsibilities (but not limited to): * Serve customers by developing a rapport, building customer confidence, providing accurate information, and promoting product through point of sale * Provide customers with highest level of customer service expected for assigned department through professional, courteous and knowledgeable assistance to ensure individualized needs are met with respect to equipment, product, and / or merchandise questions * Complete sales transactions by accurately and efficiently ringing up customer sales * Responsible for following all company standards in regards to paperwork, cash management and loss prevention * Ensure an enthusiastic and professional level of customer service at all times * Remove all sensormatics and hangers from merchandise prior to placing items in bag (s) for customers * Maintain a neat and organized work area by placing hangers, sensors, returned items, and paperwork in appropriate and designated locations * Answer store phones courteously and professionally * Call for additional assistance if a line develops to ensure proper guest satisfaction Qualifications: * 1 year of retail experience preferred, snow sports retail experience preferred * English fluency * Excellent communications skills both written and verbal * Self - motivated with the ability to multi-task * Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store * Familiarity with retail POS systems preferred Rental Technicians - Rental Technicians are responsible for generating sales through world - class guest service through assisting customers with rental equipment.

From managing multi-line phone systems and handling customer payments to assigning guest rooms and liaising with cross-functional teams, I excel at prioritizing competing tasks and driving top - notch levels of customer satisfaction and loyalty.

A few of the top skills that hostess positions require are listed here: • Personable and professional with focus on guest satisfaction • Able to manage busy environments and ensure clear communication • Effective scheduler capable of maintaining organized reservation system

Vary your verbiage so you don't repeat the same word twice.Check out these examples for a food server work history.Food Server, MaGaw's Steak House, May 2014 — August 2016 • Boosted wine sales by 24 percent by suggesting specific pairings for each entrée ordered • Entered orders in the computerized POS system and ensured all meals were delivered to guests quickly • Trained 12 new server employees by shadowing them while they completed their duties • Asked for specifically by name by regular customers who wanted to sit in my section at least once per dayFood Server, Valentino's, November 2009 — May 2014 • Provided excellent service to customers when bringing their food and drinks, with an average satisfaction survey score of 4.9 out of 5 • Helped the host staff seat more tables during busy shifts by clearing off sections and pre-bussing • Led a training class for new employees that detailed the basics of legendary service • Maintained a clean and organized section throughout the shift

Skill Highlights Restaurant Operations Customer Service Guest Satisfaction Dining Room Operations Workflow Optimization Food Service Support Work Experience Waiter 5/1/2015 — Current Beer, Bourbon, and BBQ — Louisville, KY Promptly greet roughly 50 daily customers in dining room, take food and beverage orders, and input customer orders into POS systems.

These cocktails led to an increase of 20 % in top - shelf liquor sales in first six months • Train new bartending staff and conduct weekly staff meeting on drink specials • Ensure customer satisfaction and encourage feedback through surveys; ranked among top five service staff for customer service ratings for 12 months running • Use POS system and drink ordering software to process drink orders and guest checks • Enroll customers in bar loyalty program and manage customer memberships in computer system

• Monitor the performance of the hotel through analysis of guest satisfaction metrics and systems

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

EMPLOYMENT Jan 2015 — Oct 2015 Hilton Suites — Hooksett, NH Hotel Night Auditor • Introduced and implemented an accounting system that works with available A / R and A / P data to manage automatic ledger balances • Attained Employee of the month Award following excellent service provision in the graveyard shift Tasks Performed • Balanced and audited for accuracy in accounts • Completed and transmitted daily management and accounting reports • Resolved accounting discrepancies • Performed guest service representative duties • Followed up with guests to ensure satisfaction • Balanced credit card and check transactions • Checked guests in and out of hotels

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

• Highly skilled in anticipating guests» requirements and respond quickly and acknowledge all guests • In - depth knowledge of verifying registration card information with the guest • Demonstrated ability to answer telephone using correct greeting and telephone etiquette Hands - on experience in communicating important guest information to designated departments and employees • Knowledge of obtaining back - up information for guest credit / payment method and enter into system; collect cash and arrange change when required • Track record of maintaining positive guest relations at all times • Proven record of resolving guest complaints and ensuring guest satisfaction • Able to maintain complete knowledge of services, rates and activities at all times • Proven ability to direct Bell Person to accompany guest and transfer their luggage to the room • Thorough understanding to resolve discrepancies on the room status report with Housekeeping • Comprehensive knowledge of processing adjustment vouchers, paid - outs, correction vouchers and miscellaneous charges • Substantial knowledge to match the bucket check to in - house guest ledger report and convey inconsistencies to Manager

With a solid track record of generating revenue for the hotels where I have worked, and ensuring that systems are well in place to make guest satisfaction a certainty, I am positive that I am a great contender for this position.

Train and develop management in all facets of operations including staff development, guest satisfaction, administrative responsibilities, financial reporting and understanding, budget analysis, hiring / training, sales forecasting, labor management, payroll systems, scheduling, food management, and safety and sanitation.

Celebrity Cruises — Ocean Liners Restaurant (Miami, FL) 2005 — 2008 Assistant Maitre D' / Head Chef De Rang • Design and implement staff development courses in customer service, POS system training, suggestive selling techniques, and proper wine service in a 5 Star dining room setting • Develop and administer departmental policies, sequences of service, and standard operating procedures • Assist the Restaurant Manager in the supervision of the restaurant personnel • Ensure 100 % guest satisfaction regarding food quality and service in accordance with company policies

Guest satisfaction ranks high in importance for most hotels, and Aptech Computer Systems, a provider of hospitality software related to accounting and performance management, aims to help hotel operators understand and use the feedback from their...