Hopefully this post will be read by many hotel managers who are looking for ways to improve hotel
guest satisfaction without any cost or with a little cost.
Not exact matches
With its emphasis on customer service and
guest satisfaction, Sendik's Fine Foods has many employees who the company could not do
without, Balistreri says.
A constant offering of activities
without losing the opportunity for rest and relaxation brings full
satisfaction to each
guest.
Organized and restructured inventory process and consistently come in under budget on terry and linen and house wares
without sacrificing
guest satisfaction.
• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager,
without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate
guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new
guests • Create appointment schedules for hotel staff members and handle
guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete
guest satisfaction and repeat business opportunities
Operations are extremely important for
guest satisfaction but
without a proven marketing plan, revenue for the owner will always be lacking.