Signature Litigation LLP has a written procedure which details how
we handle formal complaints, which is available on request.
Not exact matches
Third, given that
formal complaints and legal challenges rose so sharply over this period, it is remarkable how few of the many makeovers started from a careful analysis of what citizens or users repeatedly complained about and how detached public management policy tends to be from the world of
complaint -
handling and litigation.
A New York State assemblyman from the Bronx has filed a
formal complaint against the police, claiming he was roughly
handled by an officer after asking about police activity in his district.
Step two is a more
formal means of resolution and finally, step three provides for a means of reviewing
complaints handling.
For example, an individual may have an EEO - related question or concern and ask that DOT
handle that issue in an informal way, without resorting to a
formal complaint.
If it feels appropriate, you could speak to your supervisor about the issue to seek advice on the best way to
handle the situation or what the process would be to make a
formal complaint if it's gone that far.