Micros, Info Genesis, Aloha, POS, Avero, Pay Com.P & L, Inventory, Schedules, Training, Hiring, Strong Leadership, Familiar with all aspect of fine dining and high volume Restaurants,
Handle guest issues highly motivated and always willing to learn.
Respond to guest requests and
handle guest issues; investigate and report issues or complaints to management Answer phones for reservations and check online booking system to prepare facilities and anticipate guest needs.
Not exact matches
The hotels advertise themselves as pet - friendly accommodations for
guests with animals, but a policy
issued this week to people who work at the hotel prohibits the feeding or
handling of wild animals.
Now as most of you are aware, Hyatt prides itself on empowering their front line staff to
handle guest satisfaction
issues as quickly and efficiently as possible.
Once the reward is
issued, we
handle the
guest's entire hotel itinerary through a dedicated reservation line.
Serve as last line of customer service,
handling escalated
issues with
guests, clients, vendors or other contractors.
Executed daily check - in / check - outs for registered
guests while acquiring methods of payment and
handled any
issues or concerns with
guest billing.
Monitor floor to asses staffing needs,
handle guest and employee
issues, and monitor service to insure standards are being met
Handled questions and complaints from
guests regarding the speed of service, ingredients and other
issues
Upsell hotel services,
handle issues, process payments and checkout, and ensure
guest satisfaction.
From greeting
guests and assigning rooms to
handling luggage and resolving customer
issues and concerns, I excel in performing a range of tasks pertaining to hospitality reception.
You may
handle PR
issues, help train new employees, welcome
guests to the workplace, or organize an interoffice project.
• Assisted facility managers in maintaining daily operations of parking facilities • Guided
guests in the use of automated revenue control systems such as ticket dispensers and pay stations • Collected and categorized parking ticket transactions in accordance to the company's protocols • Retrieved customers» vehicles from parking areas and hand them over after ensuring appropriate identification •
Handled cashiering duties by accepting payments in exchange of rendered services and
issuing change and receipts • Assisted customers in
handling problems with their vehicles including tire changes and jum starts
Overseeing administrative support functions — including meeting coordination, financial reconciliation, scheduling, and
issue resolution — while
handling all
guest concerns in a courteous and professional manner.
I am well - trained and have extensive experience in all aspects of the position, including managing
guest expectations,
handling customer service
issues, training staff, abiding by regulations and policies, and providing security, as well as upselling services to improve revenue.
The ad mentions tasks ranging from checking in
guests and
issuing room keys to
handling luggage and setting up for events.
DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present)
Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company pol
Guest Service Agent • Welcome
guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist
guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each
guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company pol
guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that
guests» luggage is delivered to their assigned rooms •
Issue room keys and provide
guests with information on using and caring for them • Assist
guests in checking in and checking out by ensuring that both procedures are properly
handled • Provide support in
handling cash and credit card transactions for payment of rooms and associated services •
Handle complaints by ensuring that prompt actions are taken in accordance to company policies
Skilled in reception
handling,
guest greeting,
issuing bills and collecting payments.
• Avert a sticky situation involving a potential robbery at the hotel, by recognizing signs of intrusion and alerting the security personnel on time • Reorganize bookkeeping process, making it 50 % more efficient than before by incorporating a dynamic calculation module • Greet
guests as they arrive and inquire into their reservation status • Verify reservations and assist
guests in filling out registration forms • Attend telephone calls to take reservations and provide information of vacant rooms and rates • Check
guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that
guests» luggage is delivered to their rooms and proper keys or key cards are
issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as
handling accounts receivable and payable
•
Issued room keys or cards to
guests and provided them with information on how to use them • Ascertained that front desk area is properly cleaned and maintained at all times to project a positive image of the hotel • Oversaw cash
handling and accounting procedures, and provided assistance with audits during assigned shifts • Resolvde
guests» complaints in a prompt manner to ensure satisfaction and return business
RESPONSIBILITIES: Answer phones in professional and courteous manner and direct calls to the appropriate associate Retrieve messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the arrival Maintains security by following visitor policy, monitoring guestbook and
issuing visitor badges Maintains a safe and clean reception area Support
guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and
handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time
Performance reviews has noted my expertise in operating computer programs related to reservations, gathering and analyzing reports,
handling cash and deposits,
issuing keys, maintaining public areas, and protecting privacy of
guests.
Will take calls,
handle check - ins, greet
guests, lead tours, make account updates, and address
issues.
• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments,
issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently
handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to cu
handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management •
Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to cu
Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special
guests; received
guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance
issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills,
handled time - sensitive & stressful situations related to cu
handled time - sensitive & stressful situations related to customers
Engaging
guests in conversation to provide them with accurate event and venue information, enforcing facility policies and procedures, and proactively
handling issues and complaints, fall under the «natural talent» wing of my qualifications.
• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films •
Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored pro
Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts •
Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately
handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and
issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored pro
issue tickets / passes to authorized
guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained •
Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored pro
Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly
• Greet
guests and ensure that
guest service officers are assigned to
handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they
handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform
guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist
guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve
guests» complaints and
issues, aiming to ensure that repeat business opportunities
Summary of Responsibilities Ensure the daily operation of the office, including coordination and supervision of cleaning, plant care, and other maintenance services Order general office supplies, stationary and office equipment Organize any
issues related to representation, orienting
guests, ordering supplies for presentations, catering Assist in liaison with the landlord of office building, with service providers Assist in liaison with external IT service provider,
handle lower level IT issues in the office (printer, webcam etc.), coordinate with the IT team in Budapest Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Emp
handle lower level IT
issues in the office (printer, webcam etc.), coordinate with the IT team in Budapest
Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Emp
Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately
handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Emp
handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Employer.
Conducted month - end balance sheet reviews and reconciled any variances.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed the receptionist area, including greeting visitors and responding to telephone and in - person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Monitored the appearance and performance of the front desk staff.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and
handled all incoming and outgoing correspondence.Processed
guest payments for room charges, food and beverage charges and phone charges.Greeted and registered
guests and
issued room keys.Balanced all rebates and other miscellaneous charges.Processed credit card transactions during the checkout process.Greeted all
guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.
Divorce Magazine Podcast: California Family Lawyer Erin McGaughey on the Divorce Process Hosted by: Diana Shepherd, Editorial Director, Divorce Magazine
Guest speaker: Family Lawyer, Erin McGaughey Partner at McGaughey & Spirito, California family lawyer Erin McGaughey
handles complex divorce cases that involve child custody
issues, financial
issues, and business interests.