* Maintains regular and punctual attendance Summary
of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and / or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash
handling and store safety and security, with or without reasonable accommodation * Six (6) months
of experience in a position that required constant interacting with and fulfilling the requests
of customers * Prepare and
coach the preparation
of food and beverages to standard recipes or customized for customers, including recipe
changes such as temperature, quantity
of ingredients or substituted ingredients * At least six (6) months
of experience delegating tasks to other employees and / or coordinating the tasks
of two (2) or more employees Required Knowledge, Skills and Abilities * Ability to direct the work
of others * Ability to learn quickly * Effective oral communication skills * Knowledge
of the retail environment * Strong interpersonal skills * Ability to work as part
of a team * Ability to build relationships Starbucks is an equal opportunity employer
of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless
of sexual orientation or gender identity.
• Advise staff
of any
changes in policy and procedures, allocate resources, plan work schedule and assign work • Train current and new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals • Proactively assist departmental manager with scheduling for entire department for various training courses to ensure service level is met • Create and distribute various reports to staff and peers Collector III (September 2007 to present) • Assisted non prime borrowers in bringing their loan current using one
of the variety
of programs offered customized for individual financial needs • Assisted team manager with maintaining and distributing month end numbers to peers needed for individuals to achieve individual as well as team monthly goal • Proactively created and facilitated various training classes to assist peers with negotiation skills, creating a sense
of urgency as well as curing past due mortgage loans • Peer
coached Prime and HAD agents on negotiation skills, overcoming objections and
handle time Financial Service Advisor / Relief Team Manager (March 2006 to September 2007) • Proactively contacted Card members that were deemed likely to attrite, educated them on their current terms and offered competitive balance transfer rates based on their individual credit history • Assisted with new hire training and development • Created reports assisting peers with agent availability which increased team results by 20 % • Provided feedback to marginally performing associates to improve both individual and department performance in percentage
of contacts to attempts, phone availability and sales rate