Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To
handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this
process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To
process credit card authorizations for each guest upon arrival and as needed
during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift
delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make,
process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics,
processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
• Secured procurement of $ 2,500,000 materiel
handling equipment for new 240,000 square foot warehouse distribution centers at Joint Repair Parts Command and General Depot Command • Succinctly managed 71 deployment taskings for Eighth Air Force personnel; always 100 % on - time Deployment Requirement Manning Document
delivery to base Installation Deployment Officer • Coordinated with Air Force Global Strike Command on tasking verifications — slashed deployment shortfalls by 50 % • Co-lead with item manager on critical B - 52 brake mission capable issues; production up over 60 % — kept 76 B - 52s combat primed • Spearheaded transfer of 439 Headquarters Eighth Air Force weapons to 2 BW — vital assets valued at $ 290,000 available for redistribution • Remarkable leadership; revamped Eighth Air Force deployment
process — slashed late responses by 65 % and reclamas by 25 % • Prepped 175 9MMs and 266 M16s for Combat Arms Training and Maintenance inspection — 100 % compliant for 1st time in 2 years; reorganized annex space — 40 % more • Oversaw 2 peninsula wide Staff Assistance Visits; assessed 5 sites and $ 1,800,000,000 War Reserve Materiel program; 497 findings 98.4 % fixed — Air Support Group prepped to ace Unit Compliance Inspection • Launched premier vehicular support to NASA and FEMA teams
during Space Shuttle Columbia crisis • Quickly transitioned flight from Strategic Command exercise to wartime status in aftermath of September 11th attacks — 27,000 gallons of JP - 8 issued to Air Force One and escort aircraft; base efforts lauded by President