Sentences with phrase «handling escalated customer issues»

Examples of Call Center Supervisor duties include: formulating targets, handling recruitment and training, providing feedback, motivating staff, adhering to call center procedures, reporting to senior managers, writing performance reports, and handling escalated customer issues.

Handled all escalated customer issues by working toward a win - win solution for both the store and the customer

Handled escalated customer issues regarding products and services.

Not exact matches

These employees are required to increase customer satisfaction by performing the following tasks: taking incoming calls, attracting potential customers, opening customer accounts, updating financial accounts, identifying customer needs, helping to meet team targets, handling escalated issues, and using company procedures and guidelines.

Serve as last line of customer service, handling escalated issues with guests, clients, vendors or other contractors.

Handled escalated issues by utilizing problem solving skills and communication skills to effectively resolve more than 95 % of customer inquiries in a timely manner.

Maintained customer satisfaction and handled escalated issues.

Communicated with more than 60 clients throughout two years of answering customer service calls and interacting with the callers to clarify their needs and issues (which I either directly handled or escalated to the appropriate manager).

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

Handled a wide range of customer service activities for the airline and answered escalated customer issues.

Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations

• Handle escalated issues, ensuring that they are resolved immediately and are aimed at ensuring customer satisfaction

• Receive incoming calls by appropriately greeting callers and inquiring into their purpose of calling • Provide preliminary information regarding the company's services and products • Transfer calls to appropriate persons and departments within the company • Take messages from callers in cases of unavailability of recipients and ensure that they are relayed to them as soon as possible • Attempt to resolve callers» problems over the telephone and escalate problematic issues to concerned individuals • Greet and direct customers and visitors to designated personnel within the organization • Make outbound calls according to specific instructions provided by employees • Maintain logs of incoming and outgoing calls and handle records - keeping duties • Handle typing and data entry duties and correct and update electronic telephone direchandle records - keeping duties • Handle typing and data entry duties and correct and update electronic telephone direcHandle typing and data entry duties and correct and update electronic telephone directories

Highly effective in handling complex customer service situations and escalating service issues.

Professional Duties & Responsibilities Managed all aspects of branch location including personnel and daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business

In addition, I also handle escalated / complex issues on a daily basis to ensure customer satisfaction is consistently achieved.