Sentences with phrase «handling guest registrations»

Performance Summary: Top performing Hotel Front Desk Agent who delivers high standards of quality, with experience of handling guest registrations, both check - in and check - out.

• Oversee front office operations such as reservations and check - ins to ensure that they are properly being handled • Provide assistance to guests over the telephone and in person by ensuring that they are made aware of the hotel's services and facilities • Ascertain that as many as possible reservation slots are filled and accommodate new guests in empty ones • Assist front desk staff in handling guest registration and room allocation tasks, according to their preferences

Not exact matches

Their responsibilities include performing check - in, assigning rooms, helping guests complete registration cards, handling reservations and collaborating with hotel staff.

CAREER HIGHLIGHTS • 5 + years» extensive experience in different Front Desk roles • Highly skilled in customer services activities — both on the telephone and in person • Special talent for handling guests regarding registration, check - in, and check - out • Proficient in managing cash and credit cards • Proven record of servicing guests» complaints and resolving problems in a friendly manner

• Avert a sticky situation involving a potential robbery at the hotel, by recognizing signs of intrusion and alerting the security personnel on time • Reorganize bookkeeping process, making it 50 % more efficient than before by incorporating a dynamic calculation module • Greet guests as they arrive and inquire into their reservation status • Verify reservations and assist guests in filling out registration forms • Attend telephone calls to take reservations and provide information of vacant rooms and rates • Check guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that guests» luggage is delivered to their rooms and proper keys or key cards are issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and payable

Front Desk Manager, November 2004 to June 2009 Barwin Hotels - New Cityland, CA • Processed new guests, checked identification and inputted financial information • Answered the phones and handled hotel correspondence, responded to customer questions • Completed check - in / check / out, booking and registration duties for new guests.