Sentences with phrase «handling guest request»

Adept at utilizing several industry standard software platforms, handling guest requests and making sure that guests are comfortable at all times.

Not exact matches

We made many requests to guest services (items for our room, business / fax services, extra parking pass for visiting family, restaurant recommendations) and all were handled quickly and professionally.

She manages all guests lists, tracks all RSVPs, handles all special requests from guests, etc..

Drinks, along with groceries for the other meals, are charged at market price (plus a 20 % handling fee which is subject to service and tax at the prevailing rate) and guests are politely requested to provide the chef with grocery money in advance.

Other duties are inspecting guestrooms, responding to special guest requests and handling lost and found items.

Hotel Front Desk Agents make phone or in - person reservations, greet guests, handle customer requests, check out guests and process payments.

(S) He is responsible for handling reservation requests of the guest.

Actively handled day - to day operations, all guest request, concerns and complaints with creative and professional solutions to create an unforgettable experience.

Their duties also include collecting proper cash, accommodating guest requests, posting room charges, handling guests» complaints and preparing reports using computer.

Hotel Front Desk Clerks wear many hats, from handling guest complaints and requests and taking payments to assigning rooms, making reservations and explaining hotel services.

My background includes handling 125 + calls each day, scheduling reservations, processing changes and cancellations, responding to inquiries, and ensuring guest service excellence while completing all reservation requests.

Promote and recognize opportunities to provide guest service above and beyond all expectation and monitor correct handling of all guest requests

Days Inn, Baltimore, MD Guest Service Attendant, 1999 — Present Responsibilities were maintaining records of checking in & out of guests, handling customer requests and reservations.

Respond to guest requests and handle guest issues; investigate and report issues or complaints to management Answer phones for reservations and check online booking system to prepare facilities and anticipate guest needs.

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

• Demonstrated ability to greet guests friendly and courteously, in sync with the hotel's standards and protocols • Highly experienced in operating courtesy shuttles and handling baggage for tours and / or dispatch purposes • Unmatched ability to recognize returning guests and welcome and escort them through the facilities • Qualified to store and retrieve luggage and other objects for guests, in accordance to hospitality standards and procedures • Proficient in ensuring that lobbies, bell closets and work areas are clean and presentable at all times • Highly skilled in safely and efficiently unloading luggage on curbsides, and promptly delivering it to guests» rooms • Hands - on experience in handling room service requests and assisting guests with laundry services • Deeply familiar with maintaining luggage carts and hailing taxis, and assisting with front desk and housekeeping tasks • Solid track record of efficiently delivering luggage, messages and packages to guests while maintaining the integrity of all items • Adept at informing guests of emergency procedures and operation of amenities within the room • Competent in inspecting guests» rooms for order and adequate supplies and timely providing items on loan to guests • Proven ability to provide assistance to concierge with her or his duties during busy periods, and manning the front desk as needed

Administrative Assistants provide clerical and secretarial support by conducting research, preparing reports, handling information requests, performing bookkeeping functions, preparing mail, receiving guests, arranging meeting calls, and scheduling conferences.

ACHIEVEMENTS IN HOUSEKEEPING • Revamped the household's cooking techniques (upon request) by introducing a healthier daily menu household members • Redefined healthy eating by growing organic vegetables and fruits in the backyard and using the same for cooking nutritious meals • Reorganized the household inventory system which reduced overall grocery buying costs by 50 % • Singlehandedly managed a particularly large pre-wedding event (for 100 guests) and handled all details of food preparation and serving

Position Overview Administrative Assistants provide clerical and secretarial support by conducting research, preparing reports, handling information requests, performing bookkeeping functions, preparing mail, receiving guests, arranging meeting calls, and scheduling conferences.

Particularly, I am proficient in providing efficient guest services and ensuring that all special requests are handled well.

... handling the travel - weary guest's request with prompt courtesy.

Employment History Days Inn, Baltimore, MDGuest Service Attendant, 1999 — PresentResponsibilities were maintaining records of checking in & out of guests, handling customer requests and reservations.

✔ Expert in organizing conferences, ensuring proper setting up of AV aids requested by the client and handling the guests travel and stay bookings.

Inspection of hotel rooms to ensure cleanliness meets company standards, handling all lost and found Requests, resolving guest complaints, completing weekly department schedule, processing payroll and Ordering department supplies P & L variance code invoice.

Greeted customers in the restaurant or drive - thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Located items requested by customers Performed serving, cleaning, and stocking duties in establishments Placed food servings on plates and trays according to orders or instructions Prepared a variety of foods according to customers \» orders or supervisors \» instructions Prepared and served hot and cold beverages Prepared food items such as sandwiches, salads, soups, and beverages Stocked and rotated products, stocked supplies, and paper goods in a timely basis.

Also handled customer service duties such as assigning parking, guest parking, elevator move - in and move - outs, filling work requests and worked with Chief Engineers.

Conducted month - end balance sheet reviews and reconciled any variances.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed the receptionist area, including greeting visitors and responding to telephone and in - person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Monitored the appearance and performance of the front desk staff.Dispersed incoming mail to correct recipients throughout the office.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Processed credit card transactions during the checkout process.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.