A typical Senior Account Manager resume describes duties such as assigning tasks to staff,
handling multiple client accounts, assessing client needs, coordinating projects, implementing marketing campaigns, and handling budgets.
Well suited for small businesses, as well as
accounting firms that
handle payroll for
multiple clients and prefer a desktop payroll application, CheckMark Payroll Pro is $ 429.00 while CheckMark Payroll Pro + is $ 499.00.
• Strong sales skills with exceptional convincing power • Demonstrated ability to sell company products to customers as well as deal with competitive issues • Strong computer and phone skills: Able to answer phone calls in good manner, create MS Word documents, Excel spreadsheets, and create / maintain
client accounts • Able to maintain neat and pleasant appearance in a fast paced environment • Exceptional organizational and time management skills • Able to
handle numerous tasks and arrange
multiple files simultaneously • Proven ability to think in an anticipatory way, one step ahead of the process
Customer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both
clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international
clients Direct team of IT and customer service professional
handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update
client accounts, and follow up as needed Build and strengthen professional relationships with
clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between
multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity