Sentences with phrase «handling policies meet»

If you believe your animal care and handling policies meet our guidelines, we invite you to apply for accreditation now.

Not exact matches

From the minutes (available online and agreed by the club) of a recent SAB meeting — «Karen Brady confirmed that the club have assessed some of the concerns that have been raised by supporters, including the appointment this summer of a Director of Football to handle the transfer policy»

She encountered such a management style in her first meeting as an S&T policy fellow when her mentor asked: ««Jennifer, if you had no constraints at all, how would you handle this?

Currently, schools wishing to participate in the program must meet requirements for the training of their staff, obtain academic accreditation, present a complete budget and submit information to DPI about their governing body or policies and contract with a third - party service to handle payroll taxes.

CEO Mary Barra told 220,000 global employees in a televised Town Hall meeting that former U.S. prosecutor Anthony Valukas» «extremely thorough, brutally tough and deeply troubling» report on this improperly handled safety issue has resulted in company policy revisions, and will continue to affect changes in the company's engineering processes.

It's important to work with a Glen View Apartments renters insurance expert to make sure you get the coverage you need, and that all of your needs are met and that the policy handles your personal risk profile appropriately.

This policy describes how this personal data must be collected, handled and stored to meet the society's data protection standards — and to comply with the law.

Handling Uncertainty — where policy meets science.

The recommendations by the IAC contained in Chapter 2: Evaluation of IPCC's Assessment Processes with respect to participation in scoping meetings, author selection, source of data and literature, handling the full range of views, report review, Summary for Policy Makers and Synthesis Report, were addressed by the IPCC at its 32nd, 33rd, 34th and 35th Session and reflected in the revised Appendix A to the Principles Governing IPCC Work - Procedures for the Preparation, Review, Acceptance, Adoption, Approval and Publication of IPCC Reports.

The report recommends the common law section review its accommodation practices and policies, create a new openness to meet with advocates, and train appeal committee members on how to properly handle human rights cases.

In addition she has handled: • Corporate governance policies including indigenous community relations, social and training programmes; • Company secretarial: drafting board documentation, running board meetings, and incorporating subsidiaries; • Investor relations including the delisting of company from AIM, warrant and option issue; performance bonds, preparation of annual reports; • Government relations; • Supplier contracts, PSC's, JOA's, joint venture agreements, farm out agreements, employment; • Equipment licensing including offshore drilling rigs and an FPSO; • Defending an arbitration claim; • Crisis management when her company's oil rig workers were kidnapped three times.

Our security, internal policies, and data handling meet or exceed global standards created by major credit card companies like MasterCard ® and Visa ®.

She was on a team that handled health care policy, met with constituents, and helped pass a veterans» bill into public law.

Handled the tasks of developing policies of human resource management to meet the objectives of the organization

Some usual work duties listed on a Clinical Research Coordinator resume are handling daily activities, interviewing and hiring staff, implementing policies, writing reports, budgeting, and organizing meetings.

Handle the tasks of reviewing, developing and enforcing security policies to meet new and existing requirements of clients

How do I handle requests for such references?Thank you so much for your help!CherylCHERYL M. EARLE3407 Old Dobbin Road, Montgomery, Alabama 36116 - 1903Home Phone: [phone] Cell Phone: [phone] Fax: [phone] E-mail: [email protected] position managing legal discovery and document review with opportunity to assist attorneys with civil litigationBAR ADMISSIONAlabama State Bar, 1999LAW - RELATED EXPERIENCELaw Firm, AlabamaResearch Attorney for Special Projects, Mass Torts Department, November 2001 — February 2008 • Managed Multi-District Litigation (MDL) Document Depository (September 2002 to February 2008) o Reviewed more than 1 million pages of evidentiary documents for litigation purposes and for inclusion in electronic databaseso Coordinated document review assignments with attorneys at local depository and at other sites across the USo Retrieved, reviewed and coded documents in Concordance and Summation legal databaseso Prepared memoranda and spreadsheets providing detailed analysis of discovery materials • Aided attorneys and support staff with processing and preparation of personal injury claims and litigationo Conducted legal research and drafted pleadingso Conducted supplementary online research for additional documents and information pertinent to litigationo Assisted with preparation of correspondence to clients and referring attorneyso Contacted clients for additional information needed in case preparation, litigation, and potential settlementso Prepared and input case intakes and referrals into databaseLaw School, AlabamaStudent Intern, Alabama Disabilities Advocacy Program (ADAP), August 1996 — June 1997 • Participated in law school clinical program under third - year law student practice rule (as authorized by Alabama Supreme Court) o Assisted attorneys and advocates in cases involving mentally ill patients confined to state mental health facilitieso Interviewed clients in person (at state facilities) and over the phoneo Worked with clients, attorneys, and social workers to investigate and resolve issues concerning involuntary confinement and treatmento Aided in legal research on an appellate brief submitted to the U. S. Court of Appeals for the Eleventh Circuit (ruling granted in favor of our client) Faculty Research Assistant for Library Services, Bounds Law Library, March 1996 — June 1997 • Prepared research and teaching materials for law school faculty; worked 20 hours per week while matriculating 10 - 15 hours per semester) o Investigated copyright issues related to procuring and reproducing texts for academic useo Conducted legal research using WESTLAW, LEXIS and the InternetADDITIONAL RELEVANT EXPERIENCEManufacturing Company (MC), Montgomery, AlabamaAdministrative Assistant and Cost Analyst, Materials Purchasing Department, April 1999 — September 2001 • Assisted materials buyers in negotiating and preparing commodities contracts between raw materials suppliers and MC for manufacturing plants in the US and Mexicoo Assisted Legal Department at MC's corporate headquarters with coordination and preparation of documents for litigationo Notified and educated suppliers about MC's freight - on - board policy and its corresponding Uniform Commercial Code (UCC) provisions; result was the reduction of freight claims for both the company and its supplierso Prepared contracts and purchase orders for raw materials and capital projects involving plant maintenanceo Solicited price quotations from current vendors and established Excel spreadsheet format which simplified quote submission process and allowed MC to track and compare usage volumes and costs over timeo Prepared and analyzed cost reports used by materials buyers and production planners in purchasing decisions, including cost reductions, materials consolidation, and selection of vendorso Acted as liaison between vendors and the Purchasing, Transportation and Accounting Departments on issues concerning inbound freight, commercial carriers, and payment terms for commodities, resulting in reductions in freight costs and greater payment discounts for raw materialso Established online databases and printed directories for the Purchasing Department, allowing buyers to have easier and faster access to current vendor informationo Completed Year 2000 (Y2K) compliance project, which involved data collection and communication with MC's past, present, and potential materials suppliers and service providersNot - For - Profit Organization, AlabamaAdministrative Assistant, Combined Federal Campaign, September 1998 — January 1999 • Aided Campaign Director with 1998 Federal Campaigns (CFCs) in City 1 and City 2, which together generated nearly $ 700,000 for more than 1,000 local, national and international charitieso Prepared weekly reports on donations using WordPerfect, Microsoft Word, Excel and dBase IVo Wrote script for Talent Showcase at City 1's 1998 CFC Kickoffo Assisted Director with merger of the City 1 and City 2 CFCs in 1999Regional Bank, AlabamaAdministrative Assistant, Year 2000 (Y2K) Department, March — June 1998 • Worked with Vice President of Corporate Projects on short - term project for the bank's Y2K Departmento Analyzed and processed data on Y2K readiness for all branches of Bank throughout the southeastern USo Organized meetings for personnel of Banko Communicated with vendors of computer hardware, software, and office equipment to request information on Y2K complianceo Prepared compliance files for Federal Reserve auditso Prepared in - house memoranda and reports using Microsoft Word and ExcelRecord / Music Promotion Company, AlabamaRecord Pool Co-Founder; Office Manager, September 1990 — December 1991 • Co-founded record pool to enhance promotion of music in Alabama and the southeastern USo Procured and distributed records from major and independent labels for club, radio and mobile disc jockeyso Coordinated jointly sponsored promotional events with record companies, radio stations and clubso Designed, wrote, and published bi-weekly reports and brochures to inform the music industry of the progress and popularity of music and performers in the region, with specific focus on the Alabama music sceneMajor University, AlabamaGraduate Research Assistant, AUM Department of Marketing, June 1989 — August 1990 • Worked 13 - 20 hours per week as a research assistant to Marketing faculty while carrying a full course load in the MBA programo Analyzed consumer surveys used in academic researcho Assisted Conference Chairperson with coordination for Atlantic Marketing Association (AMA) annual meeting (October 1989) o Co-authored five - year index and classification of AMA Proceedings (published Fall 1991) EDUCATIONLaw School, AlabamaJuris Doctor (JD), 1997 • Scholarshipso Seybourn H. Lynne Scholarship, 1996 - 97o Dexter C. Hobbs Memorial Scholarship, 1995 - 96o E. W. Godbey Memorial Scholarship, 1994 - 95 • Honorso Who's Who Among American Law School Students, 1996 - 94o Arthur Davis Shores Award, 1997 • Activitieso Frederick Douglass Moot Court Team Manager, 1996 - 97 Southern Regional Competition, Second Place National Competition, Eighth Placeo John A. Campbell Moot Court Competition, Spring 1996o Black Law Students Association Delegate, BLSA National Convention, 1997 Co-Chairperson, Public Relations Committee, 1996 - 97 Chairperson, Public Relations Committee, 1995 - 96 BLSA President's Award, 1996 and 1997o American Bar Association, 1996 - 97 Entertainment and Sports Industries Forum Intellectual Property Section Law Student Divisiono LAWS Student Group Leader, 1995 - 96Major University, AlabamaMaster of Business Administration (MBA), 1990Bachelor of Science in Business Administration (B.S.B.A.), 1988 (Major: Marketing — Advertising and Promotion Track) • Honorso Dean's List • Activitieso National Student Advertising Competition Team, 1988 - 90 Seventh District Competition: Third Place, 1990o Marketing Club, 1987 - 90 Vice President — Career Development, 1988 - 89o Public Relations / Advertising (PR / AD) Club, 1988 - 90 Charter Member, 1988 Active in fund - raising and membership driveso Theater Guild, 1988 - 90 Screening Committee, 1989REFERENCESAvailable upon request

The duties of financial analyst specialist includes preparing reports according to the financial statistics, performing market survey, developing strategies, handling the financial issues, conducting meeting with the clients to know their requirements, providing training to the new joinees, preparing budgetary policies, assisting the manager with new innovative ideas, providing recommendation in the business ventures and solving the queries of the employees and the workers.

The resume format of welfare officer should focus on his job responsibilities including supervising basic administration, basic advice and support provision, providing assistance to meet the organizational goals, ensuring implementation of policies that are in general interest, to be the bottleneck in handling sensitive issues or any other kind of issue, implementing procedures for overall growth and betterment.

• Initiate office correspondence regarding program support and administrative initiatives • Review incoming correspondence and respond according to the directives of each program • Assemble and organize facts to be used during programs • Coordinate the details of meetings, hearings and briefings by indulging in scheduling and appointments management duties • Prepare travel authorizations, handle office supplies and procurement needs • Manage meeting logs and minutes and ensure that they are properly filed for future references • Provide research and tactical support to program managers by determining norms and handling time and attendance reporting tasks • Serve as a point of contact for vendors and outside parties and route inquires accurately • Maintain knowledge of departmental policies, priorities and program goals • Assist in training program officers by instilling knowledge of program and function procedures

Additional responsibilities of the Banking Customer Service Rep include: • Handling cash and processing customer transactions • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Maintaining up - to - date knowledge of financial center policies, procedures, products and services • Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.

Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and services

Their work helps optimizing organization processes and includes: sorting correspondence, planning and organizing meetings, handling supply shortages, updating records, maintaining office equipment, performing receptionist duties, and adhering to company policies.

Answer and direct phone calls Organize and schedule appointments Plan meetings and take details minutes Write and distribute email, correspondence, memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact list Book travel arrangements Submit and reconcile expense reports Provide general support to visitors and act as a point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Other duties as assigned Job Requirements Qualifications for the Administrative Assistant Position:

Responsibilities for this Administrative Assistant job include: • Responsible for scheduling appointments, giving information to callers, making travel arrangements and otherwise relieving officials of clerical work and minor administrative and business detail Set up and maintain paper and electronic filing systems for records, correspondence, and other material • Answer office telephone and give information to callers, take messages, or transfer calls to appropriate individuals • Locate and attach appropriate files to incoming correspondence requiring replies • Greet office visitors and handle their inquiries or direct them to the appropriate person based on their needs • Open, read, route, and distribute incoming mail or other materials and answer routine letters • Complete forms in accordance with company procedures • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions as needed • Compose, type, and distribute meeting notes, routine correspondence, and reports Qualifications: • Must have Associate's Degree or 2 - 3 years work experience in the field or in a related area • Proficiency in Microsoft Office, with demonstrated expertise in Word, Excel and PowerPoint • Strong attention to detail and follow - up skills Pay for this position is $ 15.00 / hr plus overtime as needed.

Responsibilities for Administrative Assistant: • Answer and direct phone calls • Organize and schedule appointments • Plan meetings and take detailed minutes • Write and distribute email, correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Update and maintain office policies and procedures • Order office supplies and research new deals and suppliers • Maintain contact lists • Book travel arrangements • Submit and reconcile expense reports • Provide general support to visitors • Act as the point of contact for internal and external clients • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

• Documented success in laying down policies and procedures by providing clear interpretations • Adept at sorting and classifying important information pertaining to school districts and their members • Well - versed in maintaining office calendars of appointments and preparing for important meetings and events • Track record of performing records maintenance duties, along with handling communications within the school district

Front Desk Supervisor — Palm Tree Inn — Galveston, Texas — February 2015 to Present • Train employees to welcome, check in, and check out guests with patience and respect • Resolve guest concerns in accordance with hotel guidelines and policies for 178 - room establishment • Exceeded job requirements and expectations, as evidenced by two promotions in two years • Greet and assist all VIP guests • Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor — Hadley Historical Hotel — Austin, Texas — September 2011 - September 2014 • Coordinated with front desk team and various hotel departments to ensure consistency in delivering high - quality service • Oversaw and directed cash and credit handling policies • Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees • Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention • Awarded Employee of the Year in 2012 and 2013

Church of England Primary School, London School Cleaner, 2/2014 to Present • Clean rooms and halls of the school on a regular basis • Ensure cleaning staff is taking an active role in the daily cleaning activities • Dust, mop, empty bins and maintain washroom hygiene • Handle vendor communications, order deliveries and receives • Ensure safety policies are met and all health & safety regulations are maintained at all times

DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: • Maintain a complete understanding of the wireless industry, wireless phones, rate plans, features and services offered by Sprint • Build long - term customer relationships through timely account management, and develop sales prospects and referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMobile

6/2013 to Present Hellen Keller Elementary School, Portland, OR School Secretary • Welcome and interact visitors to the school and provide them with information • Provide visitors with information on admission policies and procedures • Hand out admission forms and assist students in filling them out • Prepare correspondence to be sent to parents, vendors or government agencies • Sort and distribute incoming mail and ensure that outgoing mail is sent out on time • Assist in orienting students and new employees with campus life • Attend meetings and prepare accurate minutes of the meeting • Handle bookkeeping and records management duties • Assist during emergency drills and provide input during actual emergencies • Coordinate a variety of programs for students and teachers by providing administrative support • Monitor students referred for illnesses or misconduct to ensure their safety and welfare

• Proven ability to operate complex POS systems to process cash and credit card transactions • Hands - on experience in assisting supervisors in controlling customer flow and backed up lines, to reduce waiting time • Effectively able to follow all cash handling procedures, by meeting regional cashier variance policies • Seeks opportunities to welcome, engage and thank customers, aiming to ensure retention of their business

Retail Store Manager • Handle store operations by ensuring that everything runs smoothly • Greet customers and direct sales representatives to assist them • Maintain store staff by interviewing, selecting, hiring and training employees • Provide orientation to employees and provide them with their financial objectives • Identify customer requirements by studying trends and employing corresponding tactics to meet those requirements • Ensure that store supplies are available at all times and handle inventory requirements • Assist in formulating pricing policies and make sure that each item in the store has an updated price tagged on it • Ensure that each individual and all company goals are met continHandle store operations by ensuring that everything runs smoothly • Greet customers and direct sales representatives to assist them • Maintain store staff by interviewing, selecting, hiring and training employees • Provide orientation to employees and provide them with their financial objectives • Identify customer requirements by studying trends and employing corresponding tactics to meet those requirements • Ensure that store supplies are available at all times and handle inventory requirements • Assist in formulating pricing policies and make sure that each item in the store has an updated price tagged on it • Ensure that each individual and all company goals are met continhandle inventory requirements • Assist in formulating pricing policies and make sure that each item in the store has an updated price tagged on it • Ensure that each individual and all company goals are met continuously

• Develop and implement departmental administrative procedures • Manage calendars and schedules • Organize meetings and seminars and handle material acquisition duties • Ensure that university executives are appropriately prepared for meetings and conferences • Provide needed administrative support to student services • Plan the various logistics of university events such as budgets, speakers, promotions and communications) • Provide administrative support to HR by assisting with interviews and providing needed information • Provide administrative support to accounting department by preparing forecasts and reconciling budgets • Write and coordinate grant applications • Draft correspondence and prepare presentations • Take and record minutes of meetings • Prepare notices, memos and university agendas • Research information and record research summaries for university staff • Assist in designing and implementing university policies and procedures • Coordinate university affairs and events • Serve as a liaison to faculty, staff and alumni • Open, review and distribute incoming mail • Plan and arrange conferences and communicate arrangements to appropriate individuals • Supervise, monitor and coordinate activities of administrative staff • Take dictation from staff and faculty to prepare manuscripts and correspondence • Proofread and correct documents • Entertain visitors in the absence of supervisors • Maintain inventory of office supplies and equipment • Order supplies and manage paperwork necessary for purchasing • Design office filing systems and handle office records • Compile information provided by staff and faculty and organize it in the form of reports • Resolve routine conflicts • Follow up and track work flow and provide needed support to various projects • Train subordinates and assign appropriate work duties • Answer, screen and route incoming calls

Medical Billing Manager BRONX MEDICAL CENTER, Bronx, NY 6/2012 to Present • Lead medical billing and collection processes by handling calls and correspondence on all overdue balances • Coordinate efforts with management to develop meaningful metrics and ensure that they are achieved • Develop and train team members to carry out specific medical billing, coding and collection activities • Oversee the operations of the billing department to ensure coordination of medical coding, charge entries, claims submissions and payment postings • Follow up on accounts receivables and handle reimbursement management duties • Analyze billing and claims for accuracy and completeness and ensure that claims are submitted to appropriate insurance entities • Prepare and analyze accounts receivable reports and insurance contracts • Audit present procedures to monitor and improve the efficiency of billing and collection procedures • Participate in the development and implementation of operating policies and protocols • Realign staff members to meet changing trends impacting coding, collections and accounts receivables

Responsibilities Put together a policy outline that guided staff members and helped them manage their records more efficiently Searched for and identified appropriate record management resources that benefited the company Responded to internal and external information enquiries to ensure proper handling of this information Updated the filing system and maintained an efficient method that met the financial, administrative and legal requirements while enhancing work environment Stayed up - to - date with current legislation and regulations to ensure the company's compliance with these rules

* Maintains regular and punctual attendance Summary of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and / or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and / or coordinating the tasks of two (2) or more employees Required Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity.

Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Supervised and coordinated activities of cooks and workers engaged in food preparation Took beverage orders from serving staff or directly from patrons Transferred supplies and equipment between storage and work areas Took orders from patrons for food or beverages Used all food handling standards Wrote patrons \» food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies Maintained contact with kitchen staff, management, serving staff, and customers Facilitated prompt and accurate seating and service of all guests.

Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed the day - to - day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other department managers and served as main liaison between sales and field staff.Scheduled and confirmed appointments for entire management team.Provided support for CEO and sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed more efficient filing systems and customer database protocols.Qualified competitive subcontractor bids prior to execution of contracts.Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Accurately provided status information on project progress to the project management.Monitored the safety of all construction activities, making on - site personnel safety the top priority.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Increased the employee base by 50 % to meet changing staffing needs.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work - related problems.

• Advise staff of any changes in policy and procedures, allocate resources, plan work schedule and assign work • Train current and new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals • Proactively assist departmental manager with scheduling for entire department for various training courses to ensure service level is met • Create and distribute various reports to staff and peers Collector III (September 2007 to present) • Assisted non prime borrowers in bringing their loan current using one of the variety of programs offered customized for individual financial needs • Assisted team manager with maintaining and distributing month end numbers to peers needed for individuals to achieve individual as well as team monthly goal • Proactively created and facilitated various training classes to assist peers with negotiation skills, creating a sense of urgency as well as curing past due mortgage loans • Peer coached Prime and HAD agents on negotiation skills, overcoming objections and handle time Financial Service Advisor / Relief Team Manager (March 2006 to September 2007) • Proactively contacted Card members that were deemed likely to attrite, educated them on their current terms and offered competitive balance transfer rates based on their individual credit history • Assisted with new hire training and development • Created reports assisting peers with agent availability which increased team results by 20 % • Provided feedback to marginally performing associates to improve both individual and department performance in percentage of contacts to attempts, phone availability and sales rate

FEDERATED FINANCIAL Bridgeton, MO Executive Collections Manager (January 2003 to January 2006) • Drove a team up to 13 account representatives to properly assist various customer needs while ensuring their individual monthly goals were exceeded by a minimum of 3 % through extensive training and development • Monitored daily attendance and productivity of account representatives to ensure quantity and quality of work was met • Consistently surpassed performance and coaching goals set by upper management • Handled and responded to all escalated customer inquiries in a prompt, professional and courteous manner in compliance with all of Federated policies and procedures • Created multiple monthly team incentive programs based on goals set by division directors • Managed 3 assistant team leads